What are the responsibilities and job description for the Mgr Operations Center position at NiSource?
Job Summary
To lead field operations in executing the delivery of safe, reliable, efficient natural gas distribution service within an assigned geographic territory. Assumes overall responsibility for compliance with Federal and State regulations, as well as best industry practices. Drives excellence through continuous improvement in all aspects of operations. As a member of the operations management team, leads the implementation and execution of operational initiatives, building consistency and collaboration across the organization. Provides direction, clarity, coaching and performance management to a team of front-line leaders, contractors, and field employees to ensure the highest level and quality of customer service at the lowest cost throughout the assigned operating center geographical area.
Essential Functions
The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.
As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations.
Work Authorization
Authorized to work in the United States without requiring sponsorship.
Workplace Connection
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.
Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.
Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.
Equal Employment Opportunity
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.
By applying, you may be considered for other job opportunities.
ADA Accommodations
If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at OneHR@nisource.com or 1-888-640-3320
Safety Statement
Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.
E-Verify
NiSource participates in the U.S. Department of Homeland Security’s E-Verify program. As part of this process, we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below:
$133,400.00 - $200,100.00
2026-04-27
Posting End Date (if applicable):
2026-05-11
Please note that the job posting will close on the day before the posting end date.
To lead field operations in executing the delivery of safe, reliable, efficient natural gas distribution service within an assigned geographic territory. Assumes overall responsibility for compliance with Federal and State regulations, as well as best industry practices. Drives excellence through continuous improvement in all aspects of operations. As a member of the operations management team, leads the implementation and execution of operational initiatives, building consistency and collaboration across the organization. Provides direction, clarity, coaching and performance management to a team of front-line leaders, contractors, and field employees to ensure the highest level and quality of customer service at the lowest cost throughout the assigned operating center geographical area.
Essential Functions
- Ensure safe, reliable system operations and compliance with all applicable codes and standards
- Coach and develop front-line leader performance, supporting and holding them accountable through effective performance management (i.e., establishing performance standards, driving accountability, coaching performance and development, effectively delegating, providing feedback, and recognizing and rewarding results)
- Champion the identification, planning, development and implementation of change initiatives, to increase operational efficiency and customer satisfaction
- Promote collaboration and consistency throughout operations
- Manages towards aggressive financial, safety, and operational goals
- Establish and maintain key community relationships to facilitate effective operations and represent the organization in community activities
- Safe and reliable local delivery of natural gas service
- Informed and motivated/committed workforce
- Strong leadership team that achieves results, while increasing in capabilities
- A performance based culture
- Increased operational efficiency
- Results that meet or exceed established goals
- Community relationships
- Financial targets, including O&M and capital that are met or exceeded
- Continuous improvement in all aspects of operations
- High customer satisfaction
- 4-6 years Five (5) years of leadership experience
- Bachelor's Degree from an accredited college or equivalent work-related experience
The preceding description is not designed to be a complete list of all duties and responsibilities required of the position.
As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations.
Work Authorization
Authorized to work in the United States without requiring sponsorship.
Workplace Connection
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.
Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.
Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.
Equal Employment Opportunity
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.
By applying, you may be considered for other job opportunities.
ADA Accommodations
If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at OneHR@nisource.com or 1-888-640-3320
Safety Statement
Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.
E-Verify
NiSource participates in the U.S. Department of Homeland Security’s E-Verify program. As part of this process, we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below:
- E-Verify Poster (English and Spanish) E-Verify Participation Poster English and Spanish
- Right to Work Poster (English and Spanish) If you have the right to work, don't let anyone take it away
$133,400.00 - $200,100.00
- The salary offered to a candidate is based on several factors including but not limited to the candidate’s skills, job-related knowledge, and relevant experience, as well as internal pay equity.
2026-04-27
Posting End Date (if applicable):
2026-05-11
Please note that the job posting will close on the day before the posting end date.
Salary : $133,400 - $200,100