What are the responsibilities and job description for the Commercial & Industrial Account Representative position at NiSource?
Job Summary
The position is responsible for managing an assigned territory of commercial and industrial ("Business Link") customers. These customers consist of NIPSCO's largest customers not assigned to a Major Accounts Manager for both electric and natural gas services. To effectively service this group of customers, the candidate must possess strong interpersonal, account management, sales, and utility industry skills. The account representative engages with customers and works with other stakeholders for billing/usage inquiries, economic development opportunities, expansion projects, and retention of existing businesses. The ability to develop and influence cross-functional relationships while delivering top-tier customer satisfaction and brand perception are paramount. The ideal candidate is initiative-taking and capable of managing numerous projects, issues, and inquires, both internal and external, in a timely and professional manner – while continually enhancing customer relationships, educating, and influencing decision-makers across all functions.
Essential Functions
As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations.
Work Authorization
Authorized to work in the United States without requiring sponsorship.
Workplace Connection
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.
Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.
Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.
Equal Employment Opportunity
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.
By applying, you may be considered for other job opportunities.
ADA Accommodations
If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at OneHR@nisource.com or 1-888-640-3320
Safety Statement
Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.
E-Verify
NiSource participates in the U.S. Department of Homeland Security’s E-Verify program. As part of this process, we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below:
$93,800.00 - $140,700.00
2026-01-08
Posting End Date (if applicable):
2026-01-23
Please note that the job posting will close on the day before the posting end date.
The position is responsible for managing an assigned territory of commercial and industrial ("Business Link") customers. These customers consist of NIPSCO's largest customers not assigned to a Major Accounts Manager for both electric and natural gas services. To effectively service this group of customers, the candidate must possess strong interpersonal, account management, sales, and utility industry skills. The account representative engages with customers and works with other stakeholders for billing/usage inquiries, economic development opportunities, expansion projects, and retention of existing businesses. The ability to develop and influence cross-functional relationships while delivering top-tier customer satisfaction and brand perception are paramount. The ideal candidate is initiative-taking and capable of managing numerous projects, issues, and inquires, both internal and external, in a timely and professional manner – while continually enhancing customer relationships, educating, and influencing decision-makers across all functions.
Essential Functions
- Be an energy advisor to the appropriate NIPSCO Business Link customers resolving inquiries regarding rates/tariffs, Choice, and GTS programs. Includes frequent interaction with customer base in territory.
- Provide rate analysis to Commercial & Industrial customers as needed.
- Represent NIPSCO at community events (i.e., Customer Action Panels, chamber events, customer energy summits/events).
- Collaborate with other NiSource / NIPSCO departments to ensure the safe, timely delivery of energy to our customers (i.e., GM&T, electric meter shop, Line dept, Construction, Laporte billing and Industrial Billing).
- Monitor Business Link customer usage and billing patterns; provide insight when required.
- Resolve all meter issues gas and electric for Business Link customers.
- Respond to outage issues, storms, and Commercial & Industrial customer calls.
- Promote and explain NIPSCO programs based on customers’ needs.
- Assist and support NIPSCO Business Link customers with net metering and feed in tariff programs.
- Promote and explain NIPSCO programs based on customers’ needs.
- Assist with scheduled clearances/outages.
- Develop and maintain strategic relationships with NIPSCO customer key decision-makers.
- Work with Engineering on new business, upgrades, and maintenance. This includes gas/electric, distribution/transmission, and substation.
- Develop an understanding of customer’s business, their products, processes, and markets they serve.
- Rotational Stand-by and 24/7/365 emergency response availability.
- Support Major Account Managers.
- Work with legal to review retail contract language and addendums. Provide rate case and contractual requirement support as needed.
- Assist in acquiring easements as needed.
- Assist with IURC customer complaints for Commercial & Industrial customers as needed.
- Support regulatory and other stakeholder initiatives by providing customer feedback to assist in the development of viable tariff / product / service offerings. Collaborate with cross-functional teams regarding economic development, growth projects and other initiatives as needed.
- Bachelor's Degree in Engineering, Business, Management or comparable experience
- Ability to exercise independent judgment
- Capability to recognize, flag, and effectively communicate problems and issues
- Proficient critical thinking skills and business acumen
- Proficient verbal and written communication skills
- Understanding of NIPSCO rates & tariffs and business operations
- Knowledge of NIPSCO’s CIS and other customer programs
- Excellent sales, negotiation, and contract development abilities
- Proficient computing skills utilizing the Microsoft family of software
- Understanding of natural gas and electric distribution/transmission operations
- 4-6 years demonstrated experience in utility industry
- Knowledge of natural gas and electric metering
- Knowledge of commercial & industrial energy products, services, and end-use applications including conservation, energy efficiency, and demand side management
- Knowledge of other energy products (oil, coal, propane, wind, solar, etc.) and their characteristics, applications, and economics
- Knowledge of gas transportation and balancing services
As a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations.
Work Authorization
Authorized to work in the United States without requiring sponsorship.
Workplace Connection
Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners.
Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds.
Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment.
Equal Employment Opportunity
NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle.
By applying, you may be considered for other job opportunities.
ADA Accommodations
If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at OneHR@nisource.com or 1-888-640-3320
Safety Statement
Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits.
E-Verify
NiSource participates in the U.S. Department of Homeland Security’s E-Verify program. As part of this process, we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below:
- E-Verify Poster (English and Spanish) E-Verify Participation Poster English and Spanish
- Right to Work Poster (English and Spanish) If you have the right to work, don't let anyone take it away
$93,800.00 - $140,700.00
- The salary offered to a candidate is based on several factors including but not limited to the candidate’s skills, job-related knowledge, and relevant experience, as well as internal pay equity.
2026-01-08
Posting End Date (if applicable):
2026-01-23
Please note that the job posting will close on the day before the posting end date.
Salary : $93,800 - $140,700