What are the responsibilities and job description for the Project Manager - Work Management Implementations position at NISC?
NISC develops and implements enterprise-level and customer-facing software solutions for over 960 energy cooperatives and communication organizations across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality-driven and valued-priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. We are an AI-forward company committed to being a technology leader in our industry. NISC has been ranked in ComputerWorld's Best Places to Work for 23 years, and we are looking for qualified individuals to join our team.
Work Schedule:
As a Project Manager (Work Management Implementations), you'll help utilities confidently roll out and adopt NISC's Work Management solution. You'll team up with stakeholders to understand business needs, shape smart workflows, and deliver training that helps crews and office teams get more done with less friction. Along the way, you'll dig into work process analysis, set up dispatching and field service tools, guide system testing, and lead both virtual and onsite training. After go-live, you'll answer questions and tweak workflows and configuration as needed, before transitioning them to our internal Support team.
Primary Responsibilities:
The physical demands described here represent those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Team members must be able to see, speak, and hear; use computer keyboards and standard office equipment; and be able to stand, walk, and sit as needed.
Disclaimer:
Management may modify this job description by assigning or reassigning duties and responsibilities at any time.
Work Schedule:
- Hybrid from one of our three office locations:
- Cedar Rapids, IA
- Lake Saint Louis, MO
- Mandan, ND
- Hybrid Schedule: Minimum of working 3 days per week in the office and ability to work up to all 5 days a week in the office, as needed
- Required Days from an Office Location: Tuesday and Wednesday - the third required day will be up to the candidate and their supervisor to choose
As a Project Manager (Work Management Implementations), you'll help utilities confidently roll out and adopt NISC's Work Management solution. You'll team up with stakeholders to understand business needs, shape smart workflows, and deliver training that helps crews and office teams get more done with less friction. Along the way, you'll dig into work process analysis, set up dispatching and field service tools, guide system testing, and lead both virtual and onsite training. After go-live, you'll answer questions and tweak workflows and configuration as needed, before transitioning them to our internal Support team.
Primary Responsibilities:
- Dive into Member/Customer business processes to map, improve, and implement effective workflows.
- Configure NISC products so they support (and streamline) real-world Member/Customer operations.
- Lead onsite and virtual training for Member/Customers, adapting to a wide range of technical skill levels.
- Plan and facilitate Member/Customer meetings as needed to keep work moving and decisions clear.
- Troubleshoot and resolve configuration, data, and permission issues (and know when to pull in partners).
- Juggle multiple projects at once and keep them on track for on-time delivery.
- Partner with cross-functional teams to coordinate integrations, testing, and project timelines.
- Maintain project schedules, track risks, and create training materials and reports when needed.
- Provide application support throughout the full project lifecycle—from kickoff through go-live and ending when they reach Support.
- Participate in after-hours call support as assigned.
- Show up every day aligned with NISC's Statement of Shared Values.
- Additional duties as assigned.
- Analyze data and translate it into practical, business-focused insights for project management and work processes.
- Working knowledge of business software applications and services.
- Familiarity with the Utility or Telecom industries.
- Advanced knowledge of project management processes and theory.
- Strong verbal and written communication skills.
- Solid presentation and training skills.
- Excellent phone and email etiquette, with a customer-first mindset.
- Strong research and problem-solving skills with attention to detail.
- Ability to organize, prioritize, and keep multiple threads moving.
- Ability to set and manage internal and external Member/Customer expectations.
- A high level of initiative and accountability.
- Strong multitasking and time-management skills.
- Professional, polished, and dependable approach.
- Ability to troubleshoot software issues.
- Advanced understanding of change management best practices.
- Basic knowledge of Utility/Telecom software and software integrations.
- Ability to travel as needed (generally 20–30% annually) to meet position goals and objectives.
- Bachelor's degree in a business-related field or equivalent experience.
The physical demands described here represent those required to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Team members must be able to see, speak, and hear; use computer keyboards and standard office equipment; and be able to stand, walk, and sit as needed.
Disclaimer:
Management may modify this job description by assigning or reassigning duties and responsibilities at any time.