Kitchen & Bath Showroom Manager

Company: Nisbet Brower
Location: Cincinnati, OH – Kitchen & Bath Showroom
Job Type: Full-Time
Compensation: Competitive Base Salary Performance-Based Incentives

Job Description

Nisbet Brower is a family-owned building materials supplier proudly serving the Greater Cincinnati area since 1870. We specialize in providing high-quality building products, custom design solutions, and exceptional customer service to homeowners, remodelers, contractors, and builders throughout the region.

We are currently seeking an experienced, motivated, and sales-driven Kitchen & Bath Showroom Manager to lead our team at our 12,000-square-foot Kitchen & Bath Showroom in Cincinnati, Ohio.

This position is ideal for a strong leader who understands the kitchen and bath industry, enjoys developing customer relationships, and has a proven ability to drive sales performance.

The Showroom Manager will oversee daily showroom operations, lead and support our team of designers, and help grow our kitchen and bath business through new customer acquisition, existing account development, and exceptional customer service.

We are looking for someone who can do more than manage a showroom. We want a hands-on leader who can motivate a team, identify new business opportunities, improve sales processes, and help take our showroom to the next level.

Key Responsibilities

Sales Leadership & Business Development

• Lead the showroom sales team in achieving individual and overall showroom sales goals.
• Develop and implement strategies to increase showroom revenue, profitability, and customer retention.
• Actively identify and pursue new business opportunities with builders, remodelers, contractors, interior designers, and homeowners.
• Build and maintain strong relationships with key customer accounts to generate repeat business.
• Support designers throughout the sales process, including customer consultations, quoting, follow-up, and closing sales.
• Monitor sales performance, outstanding quotes, customer opportunities, and overall showroom activity.
• Work closely with company leadership to establish sales goals, identify growth opportunities, and implement sales initiatives.
• Maintain personal involvement in sales and key customer relationships while supporting the success of the entire team.

Team Management & Development

• Manage, coach, and support the showroom's Kitchen & Bath Designers and sales personnel.
• Establish clear performance expectations and hold team members accountable for sales goals and customer service standards.
• Conduct regular sales meetings, performance reviews, and individual coaching sessions.
• Assist with recruiting, hiring, onboarding, and training new showroom employees.
• Provide ongoing product education, sales training, and professional development opportunities.
• Foster a positive, collaborative, and results-driven team environment.
• Help team members improve their sales techniques, customer follow-up, and overall productivity.

Showroom Operations

• Oversee daily operations of the 12,000-square-foot Kitchen & Bath Showroom.
• Ensure the showroom maintains a professional, organized, and welcoming environment for customers.
• Manage showroom displays, product samples, merchandising, and overall presentation.
• Coordinate with manufacturers, vendors, and internal departments to maintain product knowledge and showroom resources.
• Establish and improve processes for customer consultations, design appointments, quoting, order management, and project coordination.
• Help ensure projects move efficiently from initial consultation through final purchase and installation.
• Address customer concerns and assist with resolving project-related issues professionally and efficiently.

Customer Experience & Project Support

• Ensure customers receive a consistent, high level of service throughout the design and purchasing process.
• Support designers with complex projects, product selections, pricing, and customer presentations.
• Maintain a working knowledge of cabinetry, countertops, hardware, and kitchen and bath products.
• Collaborate with our in-house countertop fabrication team, installation teams, and other departments to provide comprehensive customer solutions.
• Identify opportunities to introduce customers to additional Nisbet Brower products and services.

Qualifications

Required Qualifications

• Previous experience in sales management, retail management, showroom management, or a related leadership position.
• Strong sales background with a demonstrated ability to develop customer relationships and drive revenue growth.
• Proven leadership skills with the ability to motivate, coach, and develop a sales team.
• Excellent communication, organizational, and problem-solving skills.
• Ability to establish sales goals, monitor performance, and hold team members accountable.
• Strong customer service skills with the ability to manage customer relationships and resolve concerns.
• Ability to manage multiple priorities in a fast-paced, customer-focused environment.
• Proficiency with computers and standard business software.

Preferred Qualifications

• Experience managing a kitchen and bath showroom, cabinetry dealership, or building materials sales operation.
• Previous experience in kitchen and bath design or sales.
• Familiarity with cabinetry, countertops, remodeling, and residential construction.
• Experience with 20/20 Design software or comparable kitchen design programs.
• Established relationships with local builders, remodelers, contractors, or interior designers.
• Proven track record of growing sales revenue and developing new business accounts.
• Experience managing sales pipelines, quoting processes, and customer follow-up.
• Knowledge of installation processes, project estimating, and kitchen and bath remodeling.
• Experience with showroom merchandising, vendor relationships, and product displays.

Compensation & Benefits

Nisbet Brower offers a competitive compensation package with opportunities for additional earnings based on performance and showroom success.

• Competitive base salary
• Performance-based incentive opportunities
• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Flexible spending account
• Paid time off
• Employee discount
• Professional development and training opportunities

Schedule & Work Location

• Full-time position
• In-person at our Kitchen & Bath Showroom in Cincinnati, Ohio

Why Join Nisbet Brower?

At Nisbet Brower, you'll have the opportunity to lead an established showroom team while playing an important role in the continued growth of our kitchen and bath business.

Our 12,000-square-foot showroom features extensive cabinetry, countertop, and product displays, providing an excellent environment for designers and sales professionals to succeed.

Unlike traditional kitchen and bath retailers, Nisbet Brower offers customers access to a wide range of building materials, in-house countertop fabrication, custom millwork, and additional services, allowing our team to provide comprehensive solutions for residential projects.

As a family-owned company with more than 150 years of history in Cincinnati, we take pride in building lasting relationships with our customers, employees, and community.

If you're a motivated sales leader who enjoys developing people, building customer relationships, and growing a business, we'd love to hear from you.

Apply today to join the Nisbet Brower team!

Pay: From $65,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $65,000