What are the responsibilities and job description for the Information Specialist III position at NIS Solutions Corp.?
Job Summary
This position serves as a senior-level Response Center professional responsible for handling complex customer inquiries across multiple communication channels and providing expert-level support on OJP programs, grant processes, and justice-related topics. This position requires cross-functional expertise across all OJP program offices and the ability to research, analyze, and respond to Tier 2 and Tier 3 inquiries related to criminal and juvenile justice systems, victim services, funding opportunities, and OJP resources.
The Information Specialist III will utilize the ServiceNow CRM system to document interactions, maintain knowledge management resources, ensure compliance with accessibility requirements, and support surge operations during high-volume periods such as NOFO releases and major OJP announcements.
This position also ensures all tasks and subtasks within the Response Center contract are being met on time, within budget, and with high satisfaction of OJP and its participating organizations.
Minimum Experience: Five years of progressively responsible experience in information services, customer support, research, or a related field, with demonstrated expertise in multi-channel customer relationship management, complex query resolution, and knowledge management systems.
Education Requisite: Bachelor's degree in library science, information science, criminal justice, public administration, communications, or a related field from an accredited institution.
Pay: $105,000.00 - $120,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $105,000 - $120,000