Senior Enterprise Strategic Account Manager

Title: Senior Enterprise Strategic Account Manager

Location: New York, NY (Hybrid, 3 days/week in-office)

Compensation: $160K Base ($210K OTE, variable bonus based on expansion targets)

About the Role

Nirvana is seeking a Senior Account Manager to lead and grow one of our largest and most strategic enterprise healthcare technology clients. This role carries end-to-end ownership of the customer relationship, from executive alignment and complex stakeholder management to product launch, adoption, and multi-year revenue expansion.

As a senior leader on the commercial team, you’ll own the full account lifecycle, blending account management and strategic initiatives to drive expansion, growth, and revenue outcomes. You’ll act as a trusted advisor to executive stakeholders, shape strategic plans, and partner across teams to deliver measurable business impact.

Key Responsibilities

• Own the overall strategy, health, and growth of a large enterprise healthcare account
• Serve as the executive-level relationship owner, engaging with senior and C-suite stakeholders
• Lead complex onboarding and launch efforts, ensuring cross-functional alignment and successful execution
• Develop and execute an annual account growth strategy focused on expansion, new use cases, and increased revenue
• Own and exceed revenue targets for the account, including retention and expansion goals
• Identify, scope, and close expansion opportunities in partnership with Sales, Product, and other teams
• Use data and insights to monitor adoption, forecast growth, identify risks, and inform strategic decisions
• Navigate and influence complex organizational dynamics within a large healthcare client
• Act as the voice of the customer internally, influencing product roadmap, prioritization, and go-to-market strategy
• Mentor and provide guidance to more junior account managers as needed

Success Metrics

• Successful onboarding and enterprise-scale launch of Nirvana’s product
• Deep, trusted executive relationships across the client organization
• Sustained product adoption across multiple teams and workflows
• Expansion into new use cases resulting in meaningful revenue growth
• Consistent achievement and overachievement of assigned revenue targets
• Strong internal cross-functional alignment and execution

What We’re Looking For

• 7 years managing large, complex enterprise accounts with executive and C-suite stakeholders
• Track record of driving account growth, expansion, and strategic outcomes
• Consistently owned and exceeded revenue targets across complex, multi-stakeholder accounts
• Experience working in a small, fast-paced startup environment
• Strong analytical skills with the ability to use data to drive strategy and decision-making
• Healthcare industry experience, ideally with enterprise health systems or healthcare technology companies
• Experience working with very large healthcare clients and navigating complex buying committees
• Background in sales or strategic partnerships
• Exceptional executive communication, negotiation, and influence skills

How We Support You

• Competitive compensation
• Medical, dental, vision, and 401(k)
• Hybrid, dog-friendly NYC office (3 days/week)
• $1,000 annual mental health & wellness benefit
• Fully stocked office kitchen
• Remote home office support
• Open-door, highly collaborative culture
• Unlimited PTO