What are the responsibilities and job description for the Support Staff position at Nirvana Center Dispensaries?
Join the Jenny's Dispensary Team!
Are you a detail-obsessed professional with a passion for cannabis? We're looking for an experienced Support Staff team member to help guide customers through their cannabis journey with knowledge, care, and professionalism.
Support Staff - Job Description
Support Staff play a critical role in the day-to-day operations of the dispensary by delivering exceptional customer service, maintaining regulatory compliance, and ensuring a clean, organized, and welcoming store environment. This role is rooted in the responsible sale of cannabis and requires a well-rounded understanding of cannabis products, consumption methods, and their therapeutic or recreational applications. Support Staff are expected to guide both medical and adult-use customers through a highly regulated purchasing process while offering personalized product recommendations. They must uphold all Maryland state cannabis regulations and internal company policies while creating a positive, educational, and professional experience for every guest. This position is cross-trained in budtending and reception and is essential to maintaining dispensary flow and operational excellence.
Essential Duties
Are you a detail-obsessed professional with a passion for cannabis? We're looking for an experienced Support Staff team member to help guide customers through their cannabis journey with knowledge, care, and professionalism.
Support Staff - Job Description
Support Staff play a critical role in the day-to-day operations of the dispensary by delivering exceptional customer service, maintaining regulatory compliance, and ensuring a clean, organized, and welcoming store environment. This role is rooted in the responsible sale of cannabis and requires a well-rounded understanding of cannabis products, consumption methods, and their therapeutic or recreational applications. Support Staff are expected to guide both medical and adult-use customers through a highly regulated purchasing process while offering personalized product recommendations. They must uphold all Maryland state cannabis regulations and internal company policies while creating a positive, educational, and professional experience for every guest. This position is cross-trained in budtending and reception and is essential to maintaining dispensary flow and operational excellence.
Essential Duties
- Greet customers warmly, assist with queue placement, and create a positive, engaging first impression.
- Answer customer questions with confidence and clarity regarding product strains, effects, medicinal uses, and methods of consumption.
- Demonstrate expert knowledge of products carried in-store and maintain awareness of new developments in cannabis.
- Maintain compliance with all Maryland cannabis regulations and internal company policies.
- Perform daily assigned duties including cleaning, organizing, and maintaining a professional environment throughout the dispensary.
- Follow assigned break and lunch schedules in accordance with management direction.
- Execute responsibilities across multiple dispensary functions, including front desk and budtending.
- Follow all company and state-mandated transaction procedures, including MVP steps, Scan-Tag-Bag processes, cash handling standards, and ID verification protocols.
- Operate the Dutchie Point of Sale (POS) system accurately, applying proper discounts and verifying pricing.
- Confirm customer eligibility and ID validity to ensure full legal compliance during every transaction.
- Provide tailored recommendations by actively listening to customer needs and preferences.
- Exhibit urgency and efficiency during high-traffic periods without sacrificing customer service quality.
- Maintain a clean and organized workstation and contribute to an orderly, safe sales floor.
- Complete assigned opening and closing tasks in a timely and thorough manner.
- Take ownership of each transaction, resolve issues as they arise, and communicate mistakes with professionalism.
- Collaborate with coworkers and management to ensure smooth store operations and uphold team standards.
- Stay open to coaching and actively implement feedback to continuously improve performance.
- Support supervisors and managers by executing additional delegated tasks as needed.
- Respect the internal chain of command and communicate challenges appropriately through proper channels.
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite or related software.
- Highly organized with strong attention to detail.
- Ability to multitask and thrive in a fast-paced, high-volume environment.
- Demonstrates professionalism, accountability, and a customer-first mindset.
- Strong interpersonal and teamwork skills.
- Ability to understand and follow company policies, safety regulations, and transaction standards.
- High School Diploma or GED required.
- At least one year of retail experience preferred.
- Prior cannabis experience or product knowledge is a strong plus but not required.
- Prolonged periods of standing and walking throughout the facility.
- Must be able to lift up to 30 pounds at times.
- Must be comfortable operating in a dynamic retail environment with high customer interaction.