What are the responsibilities and job description for the Enterprise Account Partner position at NinjaOne?
Description
About the Role
The NinjaOne Enterprise Account Partner role is responsible for managing and expanding relationships with the company’s largest and most strategic enterprise customers. Acting as a trusted advisor to executive and operational stakeholders, this role drives long-term customer value, retention, adoption, and growth across complex enterprise environments.
The Enterprise Account Partner owns a portfolio of high-value accounts and partners closely with Sales, Product, Support, and Leadership teams to deliver a world-class customer experience. This individual combines executive presence, strategic account management, and operational expertise to align customer outcomes with business objectives while identifying opportunities for expansion across the NinjaOne platform.
Location - Hybrid in Austin, TX or Tampa, FL
What You’ll be Doing
NinjaOne unifies IT to simplify work for more than 35,000 customers in 140 countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
What You’ll Love
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunities for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
#BI-Hybrid
About the Role
The NinjaOne Enterprise Account Partner role is responsible for managing and expanding relationships with the company’s largest and most strategic enterprise customers. Acting as a trusted advisor to executive and operational stakeholders, this role drives long-term customer value, retention, adoption, and growth across complex enterprise environments.
The Enterprise Account Partner owns a portfolio of high-value accounts and partners closely with Sales, Product, Support, and Leadership teams to deliver a world-class customer experience. This individual combines executive presence, strategic account management, and operational expertise to align customer outcomes with business objectives while identifying opportunities for expansion across the NinjaOne platform.
Location - Hybrid in Austin, TX or Tampa, FL
What You’ll be Doing
- Own and grow relationships within a portfolio of strategic enterprise accounts, serving as a trusted advisor to executive and operational stakeholders
- Drive customer retention, adoption, and long-term success through proactive account management, strategic planning, and executive engagement
- Lead Executive Business Reviews (EBRs/QBRs), onsite engagements, and account strategy discussions focused on business outcomes and platform value
- Identify and drive expansion opportunities through cross-sell, upsell, and broader platform adoption initiatives
- Partner cross-functionally with Sales, Product, Support, and Leadership teams to deliver a seamless enterprise customer experience
- Monitor account health, mitigate risk, resolve escalations, and advocate internally for enterprise customer needs
- Present data-driven insights and strategic recommendations that align NinjaOne solutions to customer business objectives
- Proven experience managing and growing strategic enterprise SaaS accounts in a customer-facing role
- Experience partnering with executive stakeholders in complex enterprise organizations
- Strong business acumen with the ability to translate technical capabilities into measurable business value
- Demonstrated success leading Executive Business Reviews, strategic account planning, and enterprise customer engagement
- Ability to navigate cross-functional organizations and influence outcomes internally and externally
- Highly organized, proactive, and solutions-oriented with strong executive communication skills
- Experience within IT Operations, Endpoint Management, RMM, Security, or adjacent enterprise technology environments preferred
NinjaOne unifies IT to simplify work for more than 35,000 customers in 140 countries. The NinjaOne Unified IT Operations Platform delivers endpoint management, autonomous patching, backup, and remote access in a single console to improve efficiency, increase resilience, and reduce spend. By automating IT and managing all endpoints, organizations give employees a great technology experience at work. NinjaOne is obsessed with customer success and has retained a 98% customer satisfaction score for more than 5 years.
What You’ll Love
We are a collaborative, kind, and curious community.
We honor your flexibility needs with full-time work that is hybrid remote.
We have you covered with our comprehensive benefits package, which includes medical, dental, and vision insurance.
We help you prepare for your financial future with our 401(k) plan.
We prioritize your work-life balance with our unlimited PTO.
We reward your work with opportunities for growth and advancement.
Additional Information
This position is NOT eligible for Visa sponsorship.
- Due to operational policies, NinjaOne is unable to hire for this role within the city limits of Chicago. We will consider all qualified candidates who reside outside of the city proper or are willing to self-relocate.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other status protected by applicable law. We are committed to providing an inclusive and diverse work environment.
#BI-Hybrid