What are the responsibilities and job description for the Business Sales Administration Specialist position at NineStar Connect?
Company Description
NineStar Connect is an innovative community-minded, communications, energy, water, and sewer cooperative. We provide the infrastructure that empowers thoughtful development and improves quality of place in Central Indiana. We believe that no matter where you choose to live or work, you should have access to high quality utility services that allow you an opportunity to thrive.
Career Development:
The Business Sales Administration Specialist provides support to our commercial and business customers by delivering excellent customer care and coordinating service orders from start to finish. This role works closely with Sales, Engineering, and internal teams to ensure a smooth and successful customer experience—from initial order entry through installation and service activation.
Key Responsibilities
NineStar Connect does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, marital status, sexual preference, disability, or any other characteristic protected by law.
NineStar Connect is an innovative community-minded, communications, energy, water, and sewer cooperative. We provide the infrastructure that empowers thoughtful development and improves quality of place in Central Indiana. We believe that no matter where you choose to live or work, you should have access to high quality utility services that allow you an opportunity to thrive.
Career Development:
- We value employees that have a desire to learn and provide reimbursement funds for continuing education. We’re also committed to in-house training and ongoing development.
- At NineStar Connect we offer a competitive array of benefits that include medical, dental, and vision insurance, 401k matching, paid parental leave, short term disability, long term disability, and life insurance along with profit sharing and various service discounts.
- We offer a variety of wellness programs with paid incentives as well as on-site fitness centers available at each office location.
The Business Sales Administration Specialist provides support to our commercial and business customers by delivering excellent customer care and coordinating service orders from start to finish. This role works closely with Sales, Engineering, and internal teams to ensure a smooth and successful customer experience—from initial order entry through installation and service activation.
Key Responsibilities
- Enter and manage all new business service orders, ensuring accuracy and timely processing
- Coordinate customer contract details, installation timelines, and service turn-up dates
- Serve as a point of contact for business customers, addressing questions and resolving issues
- Identify and route new business opportunities to the appropriate Sales team members
- Partner with Sales and Engineering teams to support fiber builds and service implementation
- Collaborate across departments to process service changes, additions, disconnections, and repairs
- Manage telephone number porting with external providers
- Investigate and resolve billing issues and discrepancies
- Maintain accurate customer data in systems including CRM and billing platforms
- Prepare customer communications such as welcome packets and verification letters
- Assist with reporting and provide updates to leadership as needed
- High school diploma or equivalent required; college degree preferred
- 5 years of customer service experience
- Telecommunications experience preferred
- Strong technical aptitude with experience using systems such as Excel, Word, CRM, and ERP platforms
- Excellent communication and problem-solving skills
- Strong attention to detail and ability to manage multiple priorities
NineStar Connect does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, national origin, age, marital status, sexual preference, disability, or any other characteristic protected by law.