Implementation Manager

Job Type

Full-time

Description

Who we are:

nimble solutions is a leading provider of revenue cycle management solutions for ambulatory surgery centers (ASCs), surgical clinics, surgical hospitals, and anesthesia groups. Our tech-enabled solutions allow surgical organizations to streamline their revenue cycle processes, reduce administrative burden, and improve financial outcomes. Join more than 1,100 surgical organizations that trust nimble solutions and its advisors to bring deep insights and actionable intelligence to maximize their revenue cycle.

As an Implementation Manager, you will lead projects from initiation through completion, including project communications, kickoff, task and milestone management, scope management, change management, risks/issues management, and hitting target go-live dates with timely transition to operations/client management. You will have ownership of and responsibility for your assigned projects. The ideal candidate would have project management experience and revenue cycle experience.

On a typical day, you will be working on:

• Schedules and leads all project calls, such as: Sales to Implementation handoff, client introduction, kickoff, weekly status update (internal and client), discovery, specialty team to production team handoff, implementation to client manager handoff, post project review, and completion (internal and client)
• Communicates and maintains the following: project plan, deliverables and dates, project contact list, communication plan, risk/issues list, etc.
• Sends agendas (prior to) and action notes (after) status calls – both internal and client-facing
• Advise and drive implementation – from usual and customary to unique and specialized situations
• Creates and/or utilizes existing project plans appropriate to the services/products being implemented
• Creates documentation as needed for unique and specific client needs
• Client facing with strong ability to facilitate and manage onboarding of complex clients.
• Meets and communicates with complex clients and adjusts plans and approaches accordingly.
• Weekly (and ad hoc) reporting of project status with risks/issues, go-live date changes, etc
  
  
  

Requirements

Who you are:

• Minimum 5 years of Project Management experience. Familiarity with Salesforce is a plus, but not mandatory
• Minimum 2 years of Revenue Cycle experience, ASC revenue experience is a plus, but not mandatory
• Excellent written and oral communication skills
• Strategic and critical thinking
• Strong organizational skills
• Positive, proactive approach, with commitment to excellence in a fast-paced environment
  
  
  

Key Competencies:

• Schedules and leads all project calls, such as: Sales to Implementation handoff, kickoff, weekly status update (internal and client), discovery, specialty team to production team handoff, implementation to client manager handoff, post-project review, and close-out (internal and client)
• Drives Results. Consistently achieves results, even under difficult circumstances. Fosters a sense of urgency in the team for reaching goals and meeting deadlines. Readily takes action on challenges, identifies and seizes new opportunities; Leads others to persist despite setbacks or obstacles; Establishes clear responsibilities and processes for monitoring work and measuring results
• Communicates Effectively. Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Provides timely and helpful information to others across the organization; Encourages the open expression of diverse ideas and opinions; Picks up on situational cues and adapts personal, interpersonal, and leadership behavior to fit
• Quality Decision-making. Makes sound decisions, even in the absence of complete information; Considers all relevant factors and uses appropriate decision-making criteria and principles; shows courage in speaking up in driving appropriate decisions for the organization based on sound risk/reward analysis