Store General Manager - Nili Lotan Tribeca

Nili Lotan is seeking a General Manager for its NYC Tribeca location. The General Manager will lead and inspire a team of sales associates, stylists and support staff to deliver exceptional results, uphold brand standards, and ensure an elevated customer experience. In addition to operational leadership, this role carries a dedicated focus on VIC (Very Important Client) development—building, nurturing, and retaining top-tier clientele through high-touch service, events, and personalized engagement strategies.

Responsibilities:

Store Operations & Leadership

• Oversee day-to-day store operations, ensuring a seamless luxury customer experience.
• Assist in implementing strategy and setting goals for growth and profitability.
• Maintain store budgets and optimize expenses in line with company objectives.
• Uphold and ensure adherence to company policies, operational procedures, and best practices.
• Lead, coach, and motivate employees to work productively and develop professionally.
• Oversee recruitment, onboarding, and training of new employees.
• Evaluate and continuously improve store operations and financial performance.
• Manage the employee performance assessment process, providing regular feedback and coaching.
• Prepare and present regular sales, operational, and financial reports for business partners and senior leadership.
• Ensure compliance with health, safety, and loss prevention regulations.
• Provide effective solutions to operational, staffing, and profitability challenges.

VIC (Very Important Client) Development

• Act as the primary ambassador for the store’s VIC program, driving engagement and loyalty among top-tier clients.
• Build and maintain strong, personalized relationships with VIC clientele through consistent outreach, styling appointments, and exclusive previews.
• Partner with corporate Client Development teams to design and execute VIC-specific events, activations, and personalized shopping experiences.
• Maintain and utilize an updated client book to track preferences, purchase history, and important client milestones.
• Proactively identify and cultivate new VIC prospects through networking, referrals, and local market engagement.
• Monitor VIC performance metrics, ensuring revenue and engagement goals are met or exceeded.

Qualifications:

• 5-10 years of retail management experience, luxury preferred.
• Deep understanding of luxury clienteling and VIC engagement strategies.
• Demonstrated success in store leadership, consignment processes and client development.
• Proven track record of meeting and exceeding sales and profitability targets.
• Excellent interpersonal, communication, and networking skills.
• Hardworking, down to earth and highly self-motivated with result driven mindset.
• Strong business acumen and proficiency in financial and operational management.
• Proficient in Microsoft Office Suite
• Availability to travel and work a flexible schedule, including evenings, weekends, and events
• Great fashion sense and knowledge of latest trends and brands.

What we offer:

Salary: While the published salary range is a good faith reflection of the targeted salary level for the position, Nili Lotan reserves the right to pay outside of the published range of $110,000-$160,000 annually plus commission opportunities.

In addition, there is a comprehensive benefits package including: medical, dental, vision, paid time off program, retirement plan and a generous employee discount and clothing allowance.

Nili Lotan is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world.

As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background..

About Nili Lotan:

Nili Lotan, after a very successful career leading design teams at top American fashion houses including Ralph Lauren, Liz Claiborne, and Nautica, launches her own namesake label in 2003, designing a wardrobe of luxurious, chic, and timeless pieces for today's woman, grounded in the belief that a wardrobe should function as an extension of oneself. Her philosophy is that clothes should be clean, sophisticated and functional, offering elements for self-expression. Lotan’s design process is highly intuitive. She is inspired by women with a strong sense of personal style, and draws from art, music and rock n’ roll to design her collection. By designing pieces she herself wants to wear, Lotan’s collection instinctively resonate with a woman’s lifestyle. Since its debut, the brand has expanded beyond womenswear to include a men’s collection. Nili Lotan has several retail stores in the United States and the collection can be found at upscale retailers throughout the United States, Canada, Europe, Asia and Australia.