Customer Care Representative ll

MAJOR FUNCTION : Manages day to day transactions and maintenance to customer facing inquiries. Assists customers with comprehensive information to solve their problems or assist them in making sound decisions and achieve customer satisfaction. Handles customer challenges and provides resolution, brings manager's attention when necessary to ensure that proper and best-in-class service is delivered.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

• Review, understand, develop internal processes built around delivering on the customers' expectations
• Meet with potential customers to best understand their business and portal requirements, align internal systems, and structure processes with developing Standard Operating Procedures
• Management of inbound and outbound phone calls and email correspondence in response to any inquires, questions, or other follow up in a professional and helpful manner.
• Be an ambassador for the Nilfisk Self Service channel. Seek commercial opportunities, escalating sales / service leads as required.
• Develop knowledge of key customers, building meaningful relationships and driving trust in key competencies.
• Leveraging ERP, CRM, and online tools, to confirm account number, part number & descriptions
• Communication to customer on pricing, availability, open orders, and ship dates
• Ability to issue credits and rebills according to policy and procedure
• Prioritize projects / responsibilities and other duties as assigned

MINIMUM REQUIREMENTS :

EDUCATION : High School diploma or equivalency

EXPERIENCE : Entry levels to experienced; Desire a minimum of 2 years inbound / outbound call experience in a customer service or manufacturing environment

KNOWLEDGE & PERSONAL ATTRIBUTES :

COMPUTER SKILLS : Familiar with MS Word, Excel, Outlook (Microsoft Suite), ERP / CRM systems

Let's create a cleaner future together

Clean is changing. Today, cleaning is a key contributor to health and safety, and a new clean is emerging, driven by technology and innovation. At Nilfisk we are a driving force in this development, and we work as one team with one agenda, supporting each other across an exciting, dynamic organization. Being part of Nilfisk means having the freedom to speak your mind and do what you do best. You will thrive by having a hands-on approach and the drive to bring your great ideas to life. At Nilfisk you can lead, innovate and collaborate for a cleaner future. Are you ready to make a change?

Benefits

Nilfisk offers a competitive total compensation package. Benefits include Health, Dental, Vision, Basic and Supplemental Life, Critical Illness and Accident Insurance, Flexible Spending Accounts, Health Savings Account with Company Contribution, 401K with Company Match, Long and Short Term Disability, Employee Assistance Program, Legal Plan, Parental Leave, Paid Vacation and Sick Time, Paid Volunteer Day, Tuition Reimbursement, Wellness Reimbursement, Scholarship opportunities, etc.

The estimated pay range indicates the expected annualized pay range for this position. It may not include potential bonus incentives such as annual bonus' as well as sales and sales related incentives, or overtime (on eligible positions). The actual pay offered may vary based on several factors, including the applicant's qualifications, relevant experience, unique skills, education level, certifications or licenses, and the location from which they will work. The final pay determination will comply with state or local minimum wage laws applicable to the job's location. We may ultimately pay more or less than the posted range. This range may be modified in the future.

Job applicant FAQ

Do you have questions regarding the recruitment process or alike? Please visit our FAQ for job applicants.

Talent Acquisition Process

Nilfisk does not charge any fee at any stage of the recruitment process. We do not request payment or fees from candidates for any employment-related purpose. If you encounter any such activity, please report it immediately on the Nilfisk Whistleblower website.

Nilfisk is an Equal Opportunity employer. We consider all qualified applicants without regard to race, religion, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors.