What are the responsibilities and job description for the Technical Support Specialist position at NIKSUN?
Junior Engineer, Technical Support, tier 2
Part time, onsite
Princeton, New Jersey
NIKSUN is the recognized worldwide leader in making the Unknown Known, by using next generation technology that revolutionizes the way networks and services are secured, protected, and managed. The company develops and deploys a complete range of award-winning forensics, compliance, security surveillance and performance management solutions for applications ranging from core infrastructures to edge and branch environments.
We are offering a great opportunity for an ambitious, energetic, and motivated technical talent.
Key Responsibilities:
• Resolve issues for customers with problems, questions, or system operation regarding NIKSUN products and services
• Proactively use time between calls to improve product/environment knowledge, perform customer follow up, or work on other departmental projects
• Relay issues that are outside the scope of the Technical Support Department to the appropriate people or groups
• Escalate effectively and efficiently all necessary issues to the appropriate resource for resolution and follow up
• Participate in all departmental and individual training programs as directed
• Perform other departmental tasks as needed
Desired Qualifications:
- Experience in providing technical support to Global clients
- Knowledge of Network technologies, topologies (Ethernet) and protocols (TCP/IP, IPX/SPX, NetBIOS/NetBEUI) and Wide Area Networking a plus
- Strong knowledge of UNIX I Linux Operating Systems
- Knowledge of server and storage technologies. Ability to troubleshoot intermediate level hardware issues.
- Prior experience in Intel/IBM based platforms preferred
- Ability to make onsite customer visits for installation/troubleshooting of NIKSUN software
Educational Requirements:
- Bachelor's degree in Computer Science, Network Engineering, MIS or equivalent and at least 3 years of experience in the field or in a related area
- Any major technical certification is a plus
Physical Requirements:
- Ability to lift up to 40 lbs.
Qualified applicants will receive consideration for employment without regard to age, race, creed, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, or protected veteran status.