Manager, Operations

Company Overview

Nikkiso Clean Energy & Industrial Gases is a leading provider of cryogenic pumps, heat exchangers, process systems, services, and solutions for the LNG and industrial gases industry.  We are a subsidiary of Nikkiso Company Ltd, a leading industrial manufacturer headquartered in Tokyo, Japan, with over $1.5B in annual revenue, 8000 employees worldwide, and publicly traded on the Tokyo Stock Exchange.

Nikkiso Cryogenic Services (NCS) is an industry leader in the provision of services to the industrial gas and air separation industries, enhanced oil recovery operations, marine, clean energy, and alternative fuels markets. Boasting a vast portfolio of innovative solutions, cutting-edge technology, and expert services, the company stands tall as a go-to service provider for a wide range of clients. The company has carved a niche for itself in the market with its consistent delivery of top-tier services that are tailored to meet the specific needs of each industry. Our products have been instrumental in enabling customers to realize safer, greener, and more sustainable operations. From liquefied natural gas (LNG) systems to industrial gas equipment, every product is designed and manufactured with the utmost consideration for safety and environmental sustainability.

Nikkiso Cryogenic Services is not just a leading service provider to a range of industries, but also a champion of safer, greener operations. Its products and services are designed to meet the dual objectives of operational efficiency and sustainability, helping clients achieve their goals while minimizing environmental impact.

Job Overview

Summary/Objective

We’re looking for a hands-on, strategic Operations Manager to lead our Aftermarket Services Customer Center in Atlanta, GA. This is a high-impact leadership role responsible for driving operational efficiency, profitability, and team performance while ensuring customer satisfaction at the highest level.

Why Join Us

• Be part of a global clean energy pioneer driving sustainable transformation.
• Lead operations that directly impact customers worldwide.
• Thrive in a collaborative, innovative, and purpose-driven culture.
• Competitive pay, benefits, and long-term career growth with a global company.

Responsibilities

Essential Functions/Responsibilities

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Lead all operations for the Atlanta Customer Center—delivering on-time, high-quality aftermarket services.
• Drive year-over-year growth in revenue and EBIT through operational excellence.
• Maximize efficiency, resource planning, and workshop utilization.
• Develop and manage budgets, forecasts, and financial reporting.
• Champion Lean, 6S, and continuous improvement initiatives to streamline processes.
• Build, coach, and inspire a high-performing team across operations and customer service.
• Ensure full compliance with all safety, quality, and regulatory standards.
• Collaborate across global Nikkiso Cryogenic Services locations to share best practices and drive consistency.

Other duties as assigned.

Qualifications

Education and Experience

• Bachelor’s degree in Operations, Engineering, Business, or related field (or equivalent experience).
• 5–7 years of progressive experience leading operations or aftermarket services in industrial or manufacturing environments.
• Proven success improving efficiency, profitability, and customer satisfaction.
• Strong financial and business acumen — experience managing budgets, KPIs, and cost performance.
• Expertise with Lean Manufacturing, Six Sigma, or 6S programs.
• Exceptional leadership, communication, and problem-solving skills.
• Experience with cryogenic or industrial equipment a major plus!

The competencies listed above are typically acquired through the levels of education and experience listed. An equivalent combination of education and/or experience that provides an applicant with the listed knowledge, skills, and abilities required to perform the essential functions of the job may be accepted.

Work Environment and Physical Demands

• Stand, walk, sit, talk, hear, type, and write.
• Reach with hands and arms, bend, stand on a stool or climb, and use fingers and hands to feel objects, tools, or controls.
• Use standard office equipment such as computers, telephones, printers, copiers, etc.
• Lift files and open desk drawers and filing cabinets.
• Lift 10-20 pounds.
• Work in both office and shop environments at Customer Center.
• Travel as needed.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

EEOC Statement

Equal Opportunity Employer/Veterans/Disabled

Nikkiso CE&IG is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.