What are the responsibilities and job description for the Head Cashier/Customer Service position at Nikavonnis?
Nikavonni's is a small but high-traffic clothing store in need of a part-time/full-time Head Cashier to take over the responsibilities of processing customer transactions, and customer service in our store. We’re looking for a mature, trustworthy, motivated and highly organized professional with retail cashier experience and an excellent head for numbers. Responsibilities include but are not limited to: Greeting customers including answering phones and directing customer inquiries to appropriate party. Handling cash transactions, receiving and processes all payments according to standard procedures, some assisting with customer sales may apply! EVENINGS AND WEEKENDS ARE A REQUIREMENT! Cashier experience is a MUST!
Position Summary
The Head Cashier at Nikavonnis is responsible for overseeing all front-end operations, ensuring excellent customer service, accurate transactions, and efficient daily cash handling. This role leads by example, supports the cashier team, and helps maintain a smooth and welcoming shopping experience.
Key Responsibilities
Customer Service
- Greet and assist customers in a friendly, professional manner
- Resolve customer concerns, complaints, and questions promptly
- Ensure every customer has a positive checkout experience
Cash Handling & Transactions
- Accurately process cash, credit/debit, and digital transactions
- Open and close registers, ensuring proper cash counts and balancing
- Handle returns, exchanges, and store credits according to policy
- Monitor and prevent cash discrepancies and report issues immediately
Store Operations
- Maintain a clean, organized checkout area
- Ensure pricing accuracy and proper tagging of merchandise
- Assist with merchandising, restocking, and floor support when needed
- Help enforce store policies and procedures
Sales Support
- Promote store sales, promotions, and loyalty programs
- Encourage upselling and add-on purchases
- Support store goals by maximizing checkout efficiency and customer satisfaction
Qualifications
- Previous retail or cashier experience required (lead or supervisory experience preferred)
- Strong communication and customer service skills
- Basic math and cash handling accuracy
- Ability to multitask in a fast-paced environment
- Reliable, punctual, and detail-oriented
Work Requirements
- Flexible schedule, including weekends and holidays
- Ability to lift light to moderate merchandise as needed
Performance Expectations
- Maintain accurate cash drawers with minimal discrepancies
- Deliver consistent, high-quality customer service
- Ensure front-end team operates efficiently and professionally
- Support a positive, team-oriented work environment
Additional Notes
The Head Cashier plays a key role in representing Nikavonnis’ brand and values. This position requires leadership, accountability, and a strong commitment to both customer satisfaction and team success.
Job Types: Full-time, Part-time
Pay: $12.00 - $20.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $12 - $20