Customer Experience Intern

National Interstate is a member of Great American Insurance Group. As one of the leading commercial transportation insurers in the nation, we offer risk financing solutions in all 50 states tailored to meet the needs of a wide variety of transportation classes. Our offerings include traditional insurance and innovative alternative risk transfer (ART) programs, including more than a dozen group captive programs catering to niche wheels markets. We are proud to be a multiple Northcoast 99 winner and Cleveland Plain Dealer Top Workplace in Northeast Ohio. It is because of our talented and dedicated team that we are able to live out our company values of integrity, transparency, fairness, accountability, empowerment and collaboration with each transaction we make. If you are ready to join an engaging and driven team such as ours, we would love to hear from you! At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best. Since 1989, National Interstate has specialized in serving the insurance needs of the wheels-based transportation industry. Our steadfast focus on developing niche expertise in product design, loss control and claim services has made National Interstate one of the most respected names in commercial transportation insurance today. (https://natl.com/) National Interstate and Vanliner’s Internship Program The National Interstate Internship program gives students the ability to apply skills and knowledge from their classes to the workplace. The program provides a unique hands-on experience to explore the insurance industry and leave an impact on the business. Interns will have the opportunity to learn about various departments, engage in professional development training, and shadow different areas of the business. In addition, social activities foster an environment to network and build relationships. We value the unique perspectives and meaningful contributions our interns bring every summer. The program is taking place in Summer 2026. The role will be expected to work in the Richfield, Ohio office. Essential Job Functions and Responsibilities Assist with data cleanup and consolidation efforts Assist in development of internal educational materials & process documentation Assist with content management organization and growing content repository Assist marketing team with growing social media engagement Assist with different tasks that impact the customer journey Provide analyses and reports to management as requested Perform other duties/ad hoc tasks as assigned Job Requirements Currently enrolled in a Bachelor's degree (B.A.) from a four-year college or university pursuing a degree in Business, Sales, or Marketing, Communications or a related field. Anticipated graduation date ranging from Fall/Winter 2026 to Spring 2027 Prior experience using Microsoft Word, Excel, and PowerPoint. Experience using tools like Canva, email campaign systems, and/or Adobe Creative Suite is a plus. Experience with CRMs, such as Salesforce, is also a plus. Strong attention to detail and organizational skills. Excellent written and verbal communication skills. Ability and interest in crafting written and visual content to support digital, video, and print mediums, including social media Confident in interpreting and working with data Excellent communication and team collaboration skills Company: NIIC National Interstate Insurance Company Benefits: Compensation varies by role, position level, and location. Individual pay is influenced by skills, education, training, certifications, experience, and the role's scope and complexity, along with business needs. We offer a competitive Total Rewards package, including medical, dental, and vision plans starting on day one, PTO, paid holidays, commuter benefits, an employee stock purchase plan, education reimbursement, paid parental leave/adoption assistance, and a 401(k) plan with company match. These benefits are available to eligible full-time and part-time employees. Your recruiter can provide more details about our total rewards and specific compensation ranges during the hiring process. National Interstate Insurance Company, and our wholly owned subsidiary, Vanliner Insurance Company, are proud members of Great American Insurance Group. We provide highly innovative insurance solutions and world-class customer service for a variety of commercial transportation industries. Our success is a reflection of our highly motivated team of employees. See CAREERS to learn more.