Service Coordinator - Medicaid & Veterans Home Care

Join Our Team and Make a Difference!

Nightingale Respite Care LLC is seeking an experienced, motivated, and highly organized Service Coordinator to support our growing Michigan home care operations.

We are looking for a professional who understands Medicaid-funded home care services, values exceptional client care, and takes pride in keeping daily operations running smoothly.

Experience with Veterans Affairs (VA)-funded home care programs is highly desirable.

This is more than a scheduling position. Our ideal candidate is proactive, dependable, resourceful, and comfortable taking ownership of client services, caregiver coordination, and operational responsibilities.

If you enjoy solving problems, building relationships, and making a meaningful difference in people's lives, we would love to hear from you!

What You'll Do

Client & Caregiver Coordination

• Coordinate      in-home care services for Medicaid-funded and VA-funded clients.
• Manage      caregiver schedules, staffing assignments, and service coverage.
• Assist      with caregiver recruitment, interviews, onboarding, and retention.
• Maintain      regular communication with clients, families, caregivers, and referral      partners.
• Respond      promptly to staffing challenges, service interruptions, and client      concerns.
• Promote      continuity of care and exceptional client satisfaction.

Medicaid & Veterans Program Coordination

• Coordinate      services in accordance with applicable Michigan Medicaid and VA program      requirements.
• Review      service authorizations, approved service hours, and program-specific      limitations.
• Communicate      with Medicaid case managers, waiver agencies, support coordinators, VA      representatives, and referral sources.
• Monitor      service utilization and proactively address potential service      interruptions.
• Maintain      accurate client records and required program documentation.
• Support      compliance with applicable payer requirements and service delivery      standards.

Operations & Compliance

• Monitor      Electronic Visit Verification (EVV), visit documentation, and scheduling      accuracy.
• Utilize      home care management software to oversee daily service operations.
• Identify      and resolve service discrepancies and documentation concerns.
• Assist      with incident reporting, quality assurance, and operational follow-up.
• Track      unstaffed hours, caregiver availability, and outstanding service needs.
• Maintain      organized, accurate, and timely operational records.

Relationship Development & Growth

• Build      and maintain positive relationships with Medicaid referral sources, VA      contacts, and community partners.
• Support      client referrals, caregiver recruitment, and service expansion.
• Identify      opportunities to improve service delivery and strengthen client and      caregiver retention.

#NGCORP

Required Qualifications

• Minimum      of 1 year of direct, hands-on experience working with Medicaid-funded home      care services, Medicaid waiver programs, or Home and Community-Based      Services (HCBS).
• Demonstrated      experience with Medicaid service coordination, including service      authorizations, approved service hours, required documentation, and      communication with case managers or support coordinators.
• Experience      with caregiver scheduling, staffing coordination, and client service      management.
• Familiarity      with Medicaid compliance requirements, Electronic Visit Verification      (EVV), and home care documentation standards.
• Strong      organizational, communication, and problem-solving skills.
• Ability      to work independently, manage competing priorities, and follow through on      responsibilities.
• Proficiency      with computers, electronic documentation, and scheduling systems.

Highly Preferred Qualifications

• 2      or more years of direct experience coordinating Medicaid-funded home care      services or waiver programs.
• 1–2      years of direct experience with Veterans Affairs (VA)-funded home care      services, including VA Community Care, Homemaker/Home Health Aide, or      Veteran-Directed Care programs.
• Experience      with Michigan Medicaid programs, including the MI Choice Waiver or      Medicaid Home Help.
• Established      working relationships with Michigan Medicaid case managers, waiver      agencies, VA representatives, or community referral partners.
• Experience      with caregiver recruitment, onboarding, and client retention.
• Familiarity      with AxisCare or similar home care management software.
• Experience      supporting the growth of a home care agency or service territory.

What Makes Someone Successful Here?

We value individuals who demonstrate initiative, accountability, and a genuine commitment to quality care.

Our ideal Service Coordinator:

• Takes      ownership of responsibilities and follows through on commitments.
• Anticipates      staffing challenges and proactively develops solutions.
• Understands      the importance of compliance, accuracy, and timely documentation.
• Communicates      professionally and builds strong working relationships.
• Works      independently while remaining a dependable part of the team.
• Is      passionate about helping seniors, individuals with disabilities, and      veterans receive reliable, compassionate care.

Compensation

$55,000–$65,000 annually, based on qualifications and relevant experience.

Candidates with demonstrated experience in both Medicaid-funded and VA-funded home care programs may qualify for compensation toward the upper end of the range.

Why Join Nightingale Respite Care?

At Nightingale Respite Care LLC, we believe dependable home care begins with dedicated people who genuinely care about the individuals and families we serve.

You'll have the opportunity to contribute to a growing Michigan operation, work alongside supportive leadership, and make a meaningful impact on the quality and continuity of care provided to our clients.

Ready to make a difference? Apply today!

Nightingale Respite Care LLC is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other status protected by applicable law.