What are the responsibilities and job description for the Professional Monitor (Part-Time) position at Night Owl Support Systems, LLC?
Professional Monitor (On-Site)
Location: Madison, WI
About Night Owl Support Systems
Night Owl Support Systems, LLC (NOSS) provides innovative remote support services that help individuals with disabilities maintain independence in their own homes. Using in-home technology, our Professional Monitors oversee alerts and activity from our central monitoring station, ensuring safety and peace of mind. When support is needed, our team coordinates assistance, including dispatching professional responders.
At NOSS, we believe in blending technology with compassionate support to give individuals the freedom and dignity of living independently while knowing help is always available.
About the Role – Professional Monitor
As a Professional Monitor, you’ll be at the heart of our mission: ensuring the safety and well-being of people who rely on remote support. Working on-site at our Madison monitoring station, you will oversee in-home sensor technology, respond quickly to alerts, and coordinate assistance following established protocols. This position requires focus, critical thinking, and the ability to remain calm under pressure.
Schedule:
- Currently, we have about 15 hours per week available across second-shift openings on Sundays, Mondays, Fridays, and Saturdays (4 or 6-hour shifts). Additional hours may be offered on an as-needed basis.
Key Responsibilities
- Monitor in-home technology and respond to alerts in real time.
- Assess various situations and follow established written protocols to ensure safety.
- Communicate effectively with clients, responders, families, and team members.
- Provide oversight and direction to responding staff when necessary.
- Maintain accurate documentation and timely communication.
- Perform basic troubleshooting on electronic monitoring equipment.
- Attend required staff meetings and ongoing training.
- Carry out other duties as assigned by the NOSS management team.
Minimum Qualifications
- High school diploma or equivalent required; bachelor’s degree preferred.
- Experience providing support to individuals with developmental disabilities strongly preferred.
- Ability to be certified in CPR, First Aid, HIPAA, and Bloodborne Pathogens.
- Strong verbal and written communication skills.
- Knowledge of consumer rights, abuse/neglect policies, and proper reporting procedures.
- General comfort with technology (monitoring software, word processing, internet use, etc.).
- No record of convictions for offenses substantially related to job duties.
What We Offer
- Pay: $18–$22 per hour (based on shift differentials).
- Bonuses: Available after 6 months and 1 year of employment.
- Training: Hands-on, paid training with ongoing support.
- Growth Opportunities: Advancement potential within a growing company.
- Impactful Work: Be part of a team that helps people with disabilities live more independently.
- Environment: A supportive, collaborative workplace where your role truly matters.
This role is ideal for individuals who are:
- Detail-oriented and able to multi-task in a fast-paced environment.
- Tech-savvy and comfortable using monitoring and communication tools.
- Calm under pressure with strong problem-solving skills.
- Compassionate and motivated to make a positive difference in others’ lives.
If you’re looking for a role where you can combine technology, teamwork, and compassion to create a real impact, we encourage you to apply today!
Job Type: Part-time
Pay: $18.00 - $22.00 per hour
Expected hours: 10 – 20 per week
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $18 - $22