What are the responsibilities and job description for the Professional Monitor (Part-Time AM) position at Night Owl Support Systems, LLC?
Professional Monitor (On-Site)
Location: Madison, WI
Pay: $17.00 per hour
Schedule: About 18 hours per week
Thursdays & Fridays | 8:30 AM – 5:30 PM
About Night Owl Support Systems
Night Owl Support Systems, LLC (NOSS) provides innovative remote support services that help people with disabilities maintain independence in their own homes. Using in-home technology, our Professional Monitors oversee alerts and activity from our central monitoring station, ensuring safety and peace of mind. When support is needed, our team coordinates assistance, including dispatching professional responders.
At NOSS, we combine technology with compassionate support to give individuals the freedom and dignity of living independently while knowing help is always available.
About the Role – Professional Monitor
As a Professional Monitor, you will work from our central monitoring station overseeing real-time alerts generated by in-home sensor technology. This role requires strong computer efficiency, attention to detail, and the ability to quickly assess situations using multiple software systems.
Professional Monitors monitor activity across several platforms simultaneously, respond to alerts, and communicate by phone with clients, responders, and families to coordinate support. This role requires the ability to balance strong technical proficiency with clear, professional communication, as monitors are often responsible for guiding responses, clarifying situations, and ensuring the right information reaches the right people quickly.
Successful monitors are comfortable navigating technology, troubleshooting issues as they arise, and communicating confidently with a range of people while maintaining accuracy and composure in a fast-paced environment.
Schedule:
- About 18 hours per week. Thursdays & Fridays 8:30am - 5:30pm.
Key Responsibilities
- Monitor in-home technology and respond to alerts in real time.
- Assess various situations and follow established written protocols to ensure safety.
- Communicate effectively with clients, responders, families, and team members.
- Provide oversight and direction to responding staff when necessary.
- Document alerts, calls, and actions taken with accuracy and attention to detail.
- Perform basic troubleshooting on electronic monitoring equipment.
- Maintain focus while managing multiple screens, alerts, and phone communication simultaneously.
- Identify irregularities or technical issues and escalate when appropriate.
- Attend required staff meetings and ongoing training.
- Carry out other duties as assigned by the NOSS management team.
Minimum Qualifications
- High school diploma or equivalent required; bachelor’s degree preferred.
- Experience providing support to individuals with developmental disabilities strongly preferred.
- Ability to be certified in CPR, First Aid, HIPAA, Mandated Reporting, and Bloodborne Pathogens.
- Strong verbal and written communication skills.
- Minimum 2 years experience in a customer service heavy role.
- Strong attention to detail.
- Knowledge of consumer rights, abuse/neglect policies, and proper reporting procedures.
- General comfort with technology (monitoring software, word processing, internet use, etc.).
- No record of convictions for offenses substantially related to job duties.
What We Offer
- Pay: $17 per hour
- Bonuses: Available after 6 months and 1 year of employment.
- Training: Hands-on, paid training with ongoing support.
- Growth Opportunities: Advancement potential within a growing company.
This role is ideal for individuals who are:
- Detail-oriented and able to multi-task in a fast-paced environment.
- Tech-savvy and comfortable using monitoring and communication tools.
- Calm under pressure with strong problem-solving and interpersonal skills.
- Compassionate and motivated to make a positive difference in others’ lives.
Job Type: Part-time
Pay: $17.00 per hour
Experience:
- Computer/technology: 5 years (Required)
- Customer service: 2 years (Required)
Shift availability:
- Day Shift (Required)
Work Location: In person
Salary : $17