Niemann Harvest Market Store Director in Training

Job Title: Niemann Harvest Market Store Director in Training

Job Code: MTR

Department: Assistant Manager – 7041

Reports To: Regional Director of Operations/Store Director

FLSA Status: Exempt

Prepared Date: January 2025                              

SUMMARY

The Store Director in Training (SDIT) is a leadership development position designed to prepare individuals for the role of Store Director within a supermarket setting. The SDIT will receive hands-on training and exposure to all aspects of supermarket operations, including management, customer service, inventory control, sales, and staff supervision. The training program focuses on leadership development, operational excellence, and strategic decision-making to ensure the successful running of a supermarket.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Leadership Development:

• Assist in the day-to-day operations of the supermarket, working closely with the Store Director and management team to understand key operational and financial goals.
• Develop leadership skills by supervising and coaching team members, fostering a collaborative and high-performance environment.
• Manage various departments within the store (e.g., produce, deli, bakery, grocery) and ensure department managers are meeting productivity, sales, and customer service objectives.
• Take on increasing responsibility over time, with the goal of managing the store independently as Store Director upon successful completion of the training program.

Customer Service & Relationship Building:

• Ensure a high level of customer satisfaction by maintaining excellent store conditions, resolving customer concerns, and promoting positive shopping experiences.
• Develop strategies to enhance customer loyalty and retention through personalized service and in-store promotions.
• Engage with customers to understand their needs, gather feedback, and implement changes as necessary.

Operational Excellence:

• Assist in managing inventory, ordering stock, and maintaining merchandise displays to ensure product availability and reduce waste.
• Monitor store performance metrics, including sales, labor costs, shrinkage, and customer satisfaction.
• Oversee cash control procedures and ensure that the store adheres to company policies on financial reporting, budgeting, and auditing.
• Collaborate with the leadership team to drive store sales, reduce costs, and optimize operational efficiency.

Employee Training & Development:

• Participate in training of new employees, ensuring all staff are equipped to deliver excellent customer service.
• Mentor department managers and team members to improve performance, productivity, and engagement.
• Foster a positive and inclusive workplace culture by promoting diversity and maintaining an open line of communication with staff.

Safety & Compliance:

• Ensure the store complies with all company policies, health and safety regulations, and legal requirements.
• Monitor food safety standards and ensure sanitation practices are followed throughout the store.
• Conduct regular safety meetings and training for staff to minimize risk and maintain a safe environment for customers and employees.

Strategic Planning & Goal Setting:

• Participate in setting store goals, including sales targets, customer service initiatives, and budget management.
• Analyze store performance data and contribute to decision-making processes to drive improvements and achieve business objectives.

Other duties as assigned by supervisor

Key Attributes:

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proven experience in retail management, preferably in a supermarket or similar environment.
• Strategic thinker with strong analytical and problem-solving skills.
• Ability to work in a fast-paced, dynamic environment.
• High level of customer service orientation.
• Strong organizational and time management skills.
• Financial acumen with experience in budgeting, forecasting, and financial analysis.
• Ability to motivate and inspire a diverse team.
• Flexible and adaptable to changing business needs.

SUPERVISORY RESPONSIBILITIES

• Manages subordinate supervisors who supervise Associates in the store. 
• Responsible for the overall direction, coordination, and evaluation of this unit. 
• Directly supervises non-supervisory associates. 
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Training Associates; planning, assigning, and directing work.
• Appraising performance; rewarding and coaching Associates.
• Addressing complaints and resolving problems.

EDUCATION and/or EXPERIENCE

• High school diploma or general education degree (GED);
• One to three months related experience and/or training;
• Or equivalent combination of education and experience.

LANGUAGE SKILLS

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. 
• Ability to write reports, business correspondence, and procedure manuals. 
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS

• Ability to work with Supermarket math concepts such as addition, subtraction, division, multiplication, percentages, distribution, penetration, gross profit, and Sales Per Associate Hour.

CERTIFICATES, LICENSES, REGISTRATIONS

• First Aid certification provided at store level
• CPR certification provided at store level
• Power Industrial Truck Certification provided at store level

RECOMMENDED EQUIPMENT

• Slip resistant shoes with closed toe and heel
• Safety Cutter
• Pallet jack
• Computer
• Uniform per store policy
• Associates may be required to use standard equipment including, but not limited to,
• Power jack

PHYSICAL DEMANDS

Regularly (Over 2/3 of the time)

• Stand
• Walk
• Use hands to finger, handle, or feel
• Reach with hands and arms
• Communicate with associates and customers
• Lift and/or move up to 25 pounds

Frequently (Between 1/3 to 2/3 of the time)

• Stoop
• Kneel
• Crouch
• Lift and/or move up to 50 pounds          

Occasionally (Less than 1/3 of the time)

• Sit
• Climb
• Balance
• Overhead lifting
• Taste or Smell
• Crawl
• Lift and/or move up to 100 pounds

Vision

• Close
• Distance
• Ability to adjust focus
• Ability to distinguish colors
• Peripheral
• Depth perception

WORK ENVIRONMENT 

• Occasionally
• Extreme cold
• Extreme heat
• Wet or humid conditions
• Outside weather conditions
• Risk of electrical shock
• Work near moving mechanical parts

NOISE LEVEL

Regularly

• Moderate