What are the responsibilities and job description for the Service Valet/Quality Control position at Nielsen Automotive Group?
Nielsen Ford of Morristown is looking to add a Service Valet/Quality Control to our team. This person will be accountable for greeting and interacting with our loyal customers and their vehicles.
The ideal candidate will be a reliable employee, exhibit teamwork, friendly and engaging, and add value to our organization. For excellent employees, there is a lot of room for advancement.
BENEFITS:
The ideal candidate will be a reliable employee, exhibit teamwork, friendly and engaging, and add value to our organization. For excellent employees, there is a lot of room for advancement.
BENEFITS:
- FREE COLLEGE OPPORTUNITY! Online or in-person with Strayer University
- Discount plans on purchases and services
- Health, dental and vision insurance
- Life insurance
- 401k retirement account
- Paid vacation and sick leave
- Greet customers in the service drive with a professional, friendly, and engaging attitude
- Perform vehicle walk-around inspections with customers to document existing vehicle condition and customer concerns
- Accurately tag and organize vehicles for service advisors and technicians to ensure efficient workflow and record keeping
- Assist in maintaining a clean, safe, and organized service department environment
- Park, stage, and organize customer vehicles while properly documenting vehicle locations and key information
- Perform quality control checks on serviced vehicles to help ensure repairs and maintenance were completed correctly
- Road test vehicles when necessary to verify noises, vibrations, or customer concerns have been properly addressed
- Verify customer complaints and repair concerns are resolved before vehicle delivery
- Shuttle customers to and from home or work locations as needed while providing excellent customer service
- Support service department operations with additional duties including errands, department upkeep, and vehicle movement
- Communicate effectively with service advisors, technicians, and customers to help deliver a positive service experience
- Demonstrate strong multitasking skills and the ability to work efficiently in a fast-paced dealership environment
- Excellent customer service and communication skills
- Strong attention to detail and quality assurance mindset
- Clean driving record and ability to operate automatic and manual transmission vehicles
- Ability to multitask and remain organized under pressure
- Reliable, team-oriented, and willing to participate in ongoing training
- Ability to identify and communicate vehicle issues, noises, or unresolved concerns professionally