What are the responsibilities and job description for the Specialist I, Billing Account position at Nicor Gas?
Job Summary
In this role, the incumbent is responsible for the analytical tracking and reporting processes that support our Strategic Miscellaneous and Billing Services, including Municipalities/Government accounts.
The position involves a blend of customer service, data analysis, and reporting. The incumbent will address department and business partners needs and problems professionally and efficiently, while also ensuring the accuracy and effectiveness of daily processes.
This includes gathering, interpreting, and formatting metrics and providing analytics for internal/external presentations on behalf of the team. The incumbent for this role should have a keen eye for detail, and strong analytical skills as it will support successful business practices, improve document business processes and track metrics to ensure compliance.
Major Job Responsibilities
Organizational and Time Management Skills: This includes the ability to prioritize tasks, meet tight deadlines, and maintain keen attention to detail.
Adaptability and Resilience: The role requires to perform at a high level in a fast-paced and ever-changing environment, successfully adapting to shifting priorities and work demands.
Problem-Solving and Proactiveness: Strong analytical and problem-solving skills, along with the ability to anticipate needs and take initiative with minimal direction .
Interpersonal and Communication Skills: This position requires a high degree of tact and diplomacy when interacting with others and handling sensitive issues.
Team Collaboration: Assist with and contribute to projects as needed.
JOB REQUIREMENTS: (Education, Experience, Knowledge, Skills )
Technical Skills
This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.
Same Posting Description for Internal and External Candidates
About Southern Company Gas
Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. Southern Company Gas serves approximately 4.2 million natural gas utility customers through its regulated distribution companies in four states and approximately 600,000 retail customers through its companies that market natural gas. Other nonutility businesses include investments in interstate pipelines and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com .
Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 16415
Job Category: Customer Service
Job Schedule: Full time
Company: Nicor Gas
Pay Range: $50,821.00 - $79,861.10 USD Annually: Base salary varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, and at the time of this posting, this is the reasonable salary range for this role.
In this role, the incumbent is responsible for the analytical tracking and reporting processes that support our Strategic Miscellaneous and Billing Services, including Municipalities/Government accounts.
The position involves a blend of customer service, data analysis, and reporting. The incumbent will address department and business partners needs and problems professionally and efficiently, while also ensuring the accuracy and effectiveness of daily processes.
This includes gathering, interpreting, and formatting metrics and providing analytics for internal/external presentations on behalf of the team. The incumbent for this role should have a keen eye for detail, and strong analytical skills as it will support successful business practices, improve document business processes and track metrics to ensure compliance.
Major Job Responsibilities
- Reporting and Analysis: Administer analytical tracking and reporting of key business metrics for internal use and regulatory compliance. You'll be responsible for managing and distributing various reports (Excel, PDF, Power BI) to stakeholders.
- Customer and Stakeholder Support: Manage and monitor inquiries from both internal and external sources. You'll be a partner with internal teams to resolve complex billing issues, acting as a Subject Matter Expert (SME) for our services and software.
- Project Leadership: Lead Strategic Solutions projects from start to finish, including requirements gathering, functional design, and user acceptance testing (UAT). You'll develop an in-depth understanding of our software and service environment, including CC&B.
- Training and Collaboration: Help train and develop new and existing employees on department processes. You'll build strong relationships across departments, promoting a highly collaborative culture focused on accurate and timely billing.
- Cross-Functional Partnership: Manage communications and partner with a wide range of teams, including Technology, Legal, Accounting, and Executive Leadership.
Organizational and Time Management Skills: This includes the ability to prioritize tasks, meet tight deadlines, and maintain keen attention to detail.
Adaptability and Resilience: The role requires to perform at a high level in a fast-paced and ever-changing environment, successfully adapting to shifting priorities and work demands.
Problem-Solving and Proactiveness: Strong analytical and problem-solving skills, along with the ability to anticipate needs and take initiative with minimal direction .
Interpersonal and Communication Skills: This position requires a high degree of tact and diplomacy when interacting with others and handling sensitive issues.
Team Collaboration: Assist with and contribute to projects as needed.
JOB REQUIREMENTS: (Education, Experience, Knowledge, Skills )
- Bachelor's degree or equivalent experience in Accounting, Finance or Business Management; high school diploma or equivalent
Technical Skills
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Proficiency in Microsoft Excel for data analysis and reporting.
- Experience with CCB (Customer Care and Billing) or a similar utility billing system.
- Familiarity with Microsoft Teams for collaboration.
- Experience in SharePoint
- Power BI for data visualization and dashboard creation.
- Experience with SQL for data querying and management.
This information describes the general nature and level of work performed by employees in this job. The description is not designed to be a comprehensive inventory of duties, responsibilities and qualifications required in the job. Reasonable accommodations may be made to qualified disabled individuals for performance of essential duties and responsibilities.
Same Posting Description for Internal and External Candidates
About Southern Company Gas
Southern Company Gas is a wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO), America’s premier energy company. Southern Company Gas serves approximately 4.2 million natural gas utility customers through its regulated distribution companies in four states and approximately 600,000 retail customers through its companies that market natural gas. Other nonutility businesses include investments in interstate pipelines and ownership and operation of natural gas storage facilities. For more information, visit southerncompanygas.com .
Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .
Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.
Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.
Job Identification: 16415
Job Category: Customer Service
Job Schedule: Full time
Company: Nicor Gas
Pay Range: $50,821.00 - $79,861.10 USD Annually: Base salary varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, and at the time of this posting, this is the reasonable salary range for this role.
Salary : $50,821 - $79,861