Member Services Teammate

Job Title: Member Services (Part-Time)

Location: Nicol NJ

Reports To: Hospitality Manager 

Position Overview:

The Member Services role is a highly visible, hospitality-driven position that blends customer experience, operations, and sales. This individual serves as the first point of contact for members and guests, creating a welcoming environment while also identifying opportunities to enhance engagement, drive bookings, and support revenue growth.

The ideal candidate is an energetic relationship-builder who thrives in a fast-paced setting and takes pride in delivering exceptional service while contributing to the club’s overall success.

Key Responsibilities

• Deliver a warm, polished, and professional welcome to all members and guests, ensuring a best-in-class hospitality experience.
• Actively promote club offerings: including memberships, lessons, programs, and events, to drive participation and sales.
• Manage session, lesson, and court bookings with accuracy, while proactively optimizing scheduling opportunities.
• Conduct engaging site tours for prospective members, clearly communicating Nicol’s value and converting interest into membership.
• Process in-person transactions including memberships, retail, and court bookings with attention to detail and efficiency.
• Maintain a clean, organized, and visually appealing front desk and retail area, ensuring products are well-stocked and merchandised.
• Respond promptly and professionally to phone, email, and in-person inquiries, delivering a seamless customer journey.
• Support member check-ins and provide knowledgeable assistance with accounts, bookings, and general club information.
• Collaborate with team members to promote events, programs, and club initiatives, ensuring strong communication and execution.
• Uphold all club policies, procedures, and safety standards.
• Identify opportunities to improve service, streamline operations, and enhance the overall member experience.

Qualifications & Characteristics

• A genuine, personable, and hospitality-focused approach with a strong sense of ownership and care.
• Excellent communication and interpersonal skills with a confident, friendly presence.
• Natural sales mindset with the ability to recommend services and convert inquiries into bookings or memberships.
• Strong customer service skills with the ability to resolve issues thoughtfully and efficiently.
• Highly organized, detail-oriented, and able to multitask in a dynamic environment.
• Comfortable with technology and quick to learn new systems.
• Team-oriented while also capable of working independently.
• Previous experience in hospitality, front desk, fitness, or sales roles preferred.
• Interest in racquet sports is a plus, but not required.

Part-time schedule with weekend and evening shifts required. Direct interaction with members and guests in a fast-paced, dynamic environment.