What are the responsibilities and job description for the Veterinary Receptionist - Buffalo, NY position at Nickel City Animal Hospital?
Who we are
Nickel City Animal Hospital is Hiring a Veterinary Receptionist!
Position Details
Role: Veterinary ReceptionistStatus: Full-timeSalary: $16.00–$18.00 per hourSchedule: 4-day work week with rotating Saturday shifts; no nights, on-call shifts, or holiday hours
Benefits Highlights
Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses
Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee discounts
Professional Growth & Recognition: Quarterly team bonuses, continuing education allowance, and professional development opportunities
Lifestyle Perks You’ll Appreciate: Six paid holidays and an Employee Assistance Program
Looking for a Veterinary Receptionist Role Where You Can Make a Difference Every Day?
Do you consider cat hair a fashion accessory and introduce yourself to strangers' dogs? Have you ever forgotten someone's address but know every dog in your neighborhood by name? If so, Nickel City Animal Hospital wants to talk to you!
We're looking for an experienced Veterinary Receptionist to join our front desk team. As the face of our practice, you'll play an important role in supporting our clients, patients, and hospital team while helping create exceptional experiences for every pet and person who walks through our doors.
At Nickel City Animal Hospital, we're more than just a veterinary practice—we're a team of hardworking professionals dedicated to making a difference in the lives of pets and their families. We empower our team members to bring ideas, innovation, and compassion to everything they do.
Why Our Receptionists Love Nickel City Animal Hospital
- 4-day work weeks
- Rotating Saturday shifts
- No nights, on-call shifts, or holiday hours
- Flexibility with scheduling to support work-life balance
- Lunch breaks on the regular
- A fridge stocked with drinks and snacks—always
- Occasional coffee runs, ice cream parties, and meals on us
- Mentorship and support as you grow your career
- A supportive team culture where everyone's contributions matter
What You'll Do
- Manage multiple phone lines and assist clients professionally and efficiently
- Schedule appointments and coordinate daily appointment flow
- Greet clients and patients with warmth and professionalism
- Check clients in and out for appointments
- Process payments and maintain accurate client records
- Ensure the reception area is clean, welcoming, and comfortable for clients
- Provide exceptional customer service during every interaction
- Support hospital operations and communication between clients and the veterinary team
The Extras You'll Actually Feel
- A team that celebrates birthdays, anniversaries, new babies, and life's milestones
- A workplace where asking for help and helping others is encouraged
- Opportunities to learn, grow, and advance professionally
- A culture built on positivity, compassion, and teamwork
- Leadership that values your ideas and contributions
- Meaningful relationships with clients, patients, and coworkers
Benefits You Can't Beat
Financial Benefits
- A flexible approach to compensation that reflects your skill set and future performance
- 401(k) matching & Roth Retirement Savings Plan
- Flexible Spending Account
- 529 Savings Plan
- Tuition Support Program
- Referral bonus program
Wellness Benefits
- Health Insurance, including medical, dental, and vision
- Supplemental insurance, including accident, critical illness, hospital, short and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance
- Up to three weeks of full pay for the birth or adoption of a child (after one year of service)
- Sick Time / Paid Time Off
- Free/discounted lab work for all employee pets
- Pet discounts on services and products
- Pet food discount program
Workplace Benefits
- Quarterly Team Rewards Bonus Program
- Professional development opportunities
- Continuing education allowance
- Uniform allowance
Lifestyle Benefits
- Six paid holidays
- Employee Assistance Program
- Employee discount program
Join Our Team!
Think you're the Veterinary Receptionist we've been dreaming of? Awesome! Join our team and see the difference we can make in our people’s and patients’ lives. Apply today!
Diversity, equity, and inclusion are core values at Nickel City Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.
Salary : $16 - $18