What are the responsibilities and job description for the Customer Service Representative - State Farm Agent Team Member position at Nick Reed - State Farm Agent?
Benefits:
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Paid time off
ROLE DESCRIPTION:
As a Customer Service Representative at Reed Agency State Farm, you'll have the exciting opportunity to create wonderful experiences for our customers and contribute to the success of our insurance agency! Your keen eye for detail, friendly customer service skills, and passion for helping others make you the perfect fit for this role. You'll be able to grow your career while addressing customer questions, collaborating with our fantastic team, and being proactive in meeting the needs of the community we serve. We can't wait for you to join us!
We look forward to connecting with you if you are the customer-focused and empathetic team member we are searching for.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Have great conversations with our wonderful customers.
- Answer customer inquiries and provide policy information.
- Assist customers with policy changes and updates.
- Process insurance claims and follow up with customers.
- Maintain accurate records of customer interactions.
- Uncover and help solve any additional insurance needs our customers have.
QUALIFICATIONS:
- Communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
- Proactive in problem solving
- Able to learn computer functions
- Ability to work in a team environment