What are the responsibilities and job description for the Customer Onboarding Coordinator position at NICHOLAS AIR?
CUSTOMER ONBOARDING COORDINATOR
OXFORD, MS
1-2 Years of Salesforce or Database Experience Required
At NICHOLAS AIR, we believe you’re a name, not a number. We are committed to a culture of empowerment, collaboration, and long-term stability, which has allowed us to thrive regardless of economic conditions. NICHOLAS AIR is willing to invest in exceptional people who build exceptional operations, and for almost 30 years, our mission is simple – to be the best in this industry, not the biggest. When selected to join the NICHOLAS AIR team, you’ll become part of an organization that requires a commitment to continuous learning and strategic goal setting, while also embracing change and innovation. NICHOLAS AIR operates with a “people over process” philosophy, ensuring meaningful relationships and trust across both our Jet Card Membership base and the best-in-class team in the industry.
NICHOLAS AIR maintains a sterling reputation when it comes to delivering world-class customer service and has an unwavering commitment to developing long-term, personalized relationships with its Membership base of athletes, celebrities, captains of industry, and ultra-high-net-worth clientele. The Customer Onboarding Coordinator position requires an unwavering level of attention to detail and organization. The primary role is to perform sales order entry, new Member onboarding, supporting Sales with lead management, and assist with Salesforce/database maintenance. This includes entering client orders accurately, reviewing and proofing client orders entered by other team members to verify accuracy, updating client information in our CRM system, and performing database maintenance tasks. Effective coordination and communication with Sales and Account Management is required to ensure accurate data is maintained in the CRM system.