What are the responsibilities and job description for the Student Services Coordinator position at Niceville Tutoring LLC?
Job Overview
As our Student Success Coordinator, you will be the first point of contact for prospective and current families. You'll help parents understand our tutoring programs, recommend the right services, match students with tutors, and guide families through the enrollment process.
Responsibilities
- Answer phone calls, emails, and text messages from prospective and current families.
- Learn each student's academic goals and recommend appropriate tutoring or test preparation services.
- Build strong relationships with families by providing exceptional customer support.
- Follow up with inquiries and maintain ongoing appropriate communication throughout a student's tutoring journey.
- Help families understand how tutoring fits into their student's academic and college goals.
- Track leads and follow-ups using our CRM
- Assist with office organization and daily operations
- Stay informed on changes in standardized testing and college admissions trends.
Qualifications
- Has previous experience in customer service, education, tutoring, admissions, or academic advising.
- Understands K–12 education and tutoring services.
- Has knowledge of ACT/SAT test preparation and college readiness.
- Is comfortable discussing pricing, packages, and financial commitments with families.
- Is confident in making recommendations that best serve each student's needs.
- Is highly organized and able to manage multiple conversations and schedules simultaneously.
- Possesses outstanding written and verbal communication skills.
- Is warm, professional, and empathetic with parents and students.
- Is a self-starter who takes initiative without constant supervision.
- Enjoys working in a fast-paced, mission-driven environment.
Ideal Candidate
This role is perfect for someone who naturally enjoys helping people, understands education, and can confidently guide parents through important academic decisions. The right person is: equal parts educator, customer service professional, and relationship builder. They are motivated by helping students succeed, comfortable discussing educational investments with families, and proactive about finding the best tutor for every student.
Pay: From $20.00 per hour
Work Location: Hybrid remote in Niceville, FL 32578
Salary : $20