What are the responsibilities and job description for the Retail Attendant position at Nice Winery?
ABOUT THE COMPANY
Nice Winery creates carefully crafted experiences through outstanding and personable customer service; beautifully crafted food and wine that exceeds expectations; and balances elegance, quality and unpretentious charm.
Nice Winery is a family-owned winery in Houston, Texas, crafting sustainably farmed wines from estate vineyards in California, Argentina, Washington, and Texas. We are known for exceptional wine, elevated hospitality, and a collaborative culture where employees can grow while creating memorable guest experiences.
ABOUT THE JOB
At Nice Winery, our Retail Attendant embodies "casual elegance" and represents our brand through impeccable manners, a warm persona, and an authentic love for talking to people and sharing wine. The Retail Attendant knows key information about Nice Winery, the Nice Wine Club, and our wine portfolio.
This role is primarily responsible for assisting customers and club members with wine purchases, delivering exceptional customer service, supporting club growth, assisting at wine tastings and events, and maintaining front-of-house aesthetics. Success in this position requires strong multi-tasking skills, enthusiastic interpersonal communication, and the ability to maintain composure while managing multiple guest requests in a dynamic retail setting.
PRIMARY RESPONSIBILITIES
Customer Service & Retail Hospitality
- Provide outstanding, warm, and enthusiastic customer service in person and over the phone.
- Correspond with customers and club members via phone, in person, and through written communications as needed.
- Assist guests by locating requested wines, retrieving fulfilled customer orders waiting for pickup, and carrying wine out to their vehicles.
- Obtain club or add-on orders and present them professionally to guests.
- Describe and offer tastes of featured wines to club members when appropriate.
- Answer guest questions regarding wines, the wine club, and winery operations, or delegate complex inquiries to appropriate staff members.
- Assist servers in attending to club members seated inside or outside enjoying wine experiences.
Wine Knowledge & Club Growth
- Learn and speak knowledgeably about the Nice Winery wine portfolio using provided info sheets and winemaker educational resources.
- Memorize wine offerings, production origins, tasting and aroma profiles, and recommended food pairings.
- Encourage existing members to retain their membership through exceptional service across all touchpoints.
- Engage walk-in guests, offer tours of the facility, and introduce them to the benefits of joining the Nice Wine Club.
- Support club expansion by enrolling new subscribers during scheduled events and wine tastings.
POS Systems, Sales & Event Support
- Utilize OrderPort and Tock point-of-sale systems to process wine purchases, review past orders, update account details, answer membership questions, and issue event tickets.
- Assist with wine and event sales.
- Support set-up, execution, and break-down of wine tastings, adhering to proper tasting flow and transitions.
- Ring up and fulfill wine orders resulting from wine tastings and events.
Front-of-House Maintenance & Operations
- Assist team members in keeping the winery presentable, clean, and ready to welcome guests.
- Restock wine displays, dust shelves and bottles, and refresh product merchandising displays.
- Buff, polish, clean, and properly store wine glasses and tasting glassware.
- Complete Front-of-House opening and closing checklists accurately.
- Adhere strictly to the employee handbook, operational policies, and dress code standards.
- Perform other duties as assigned by leadership.
QUALIFICATIONS
Knowledge, Skills & Expectations
- Strong interpersonal and verbal communication skills, with a welcoming phone persona and enthusiasm for customer interaction.
- Demonstrated interest in wine education and ability to learn wine offerings, pairing notes, and winery history.
- Basic proficiency with Point-of-Sale and reservation systems (e.g., OrderPort, Tock) or capacity to learn.
- Ability to multi-task and manage multiple customer requests simultaneously in a high-volume hospitality environment.
- High standard of workplace professionalism, attention to detail, and presentation reflecting "casual elegance".
- TABC Certification preferred.
- Food Handler Certification preferred.
Physical & Work Requirements
- Ability to lift, carry, and maneuver up to 50 lbs (a case of wine weighs 40 to 50 lbs).
- Ability to stand, walk, and move throughout the facility for the duration of scheduled shifts.
- Ability to work a flexible part-time schedule (up to 29 hours per week), including mandatory availability during peak periods: Fridays, Saturdays, holidays, and the first 10 days of each month.
- Flexibility to work day shifts (arriving at 11:30 AM), evening event shifts (working as late as 10:30 PM), and weekend tasting schedules.
- Requirement to work a minimum of 4 shifts per month to maintain benefit eligibility.
Join us as a Retail Attendant if you’re passionate about delivering exceptional service, thrive in a fast-paced environment, and want to be part of a vibrant team dedicated to excellence!
Pay: $12.00 per hour
Expected hours: 24.0 – 29.0 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Work Location: In person
Salary : $12