What are the responsibilities and job description for the Customer Service Liaison - NHC Centralized Referral Operation (CRO) position at NHC and Affiliates?
Customer Service Liaison for NHC
NHC – National HealthCare Corporation is looking for a Customer Service Liaison to join our team. The Customer Service Liaison assists in the admission process with potential patients and/or families in the patient’s current setting, as well as develop positive productive relationships with current and potential referral sources, patients, and families.
National HealthCare Corporation is recognized nationwide as an innovator in the delivery of quality long-term care. Our goal is to provide a full range of extended care services, designed to maximize the well-being and independence of patients of all ages. We are dedicated to meeting patient needs through an interdisciplinary approach combining compassionate care with cost-effective health care services.
Full Time – Customer Service Liaison
Are you a motivated individual who thrives in a high paced environment? Are you interested in assisting patients with their transition through healthcare? We would like for you to consider our opportunity to join the Centralized Referral Operation and carry out our vision of seamless transfers of patients from the acute care setting to post-acute care, one patient at a time. We transition patients from the acute setting to post-acute care, 34 Skilled Nursing Facilities (SNFs) and 19 Home Health Care agencies. We are located in Pulaski TN adjacent to NHC HealthCare Pulaski.
The Home Base for this position is NHC Maury Regional Transitional Care Center with daily travel to Maury Regional Medical Center to with patients and families at bedside to complete admission paperwork for NHC Columbia, NHC Maury Transitional Care Center, NHC Lewisburg, NHC Oakwood, NHC Lawrenceburg, NHC Scott, and NHC Pulaski.
As the Customer Service Liaison, your duties will include daily travel to Maury Regional Medical Center, interacting with patients and/or families, and communication with CRO team members and NHC Center admission coordinators. You will be responsible for completion of admission paperwork with patients and/or family members, producing monthly tracking log, and positively impacting SNF admissions.
If you are passionate about transitions in healthcare and excited about the opportunity to be a part of growing team, we would love the opportunity to meet you.
Position Highlights:
- Enjoys a fast-paced environment
- Strong inter-personal skills
- Exceptional customer expectations
- Remote Office
- Daily Travel (no overnight)
If you like more details, please contact Scarlett Harris, Director of Centralized Referral Operation – sharris@nhccare.com or Emily Tucker, Regional Director of Social Services – Emily.tucker@nhccare.com
NHC offers a competitive compensation package for full time employment including health, dental, vision, life, disability insurance, stock options, paid time off, 401 (k) with generous company match, and more.
We offer competitive rates and benefits for part time employment including dental, vision, disability insurance, 401 (k) with generous company match, and more.
The NHC environment is one of encouragement and challenge ... innovation and improvement ... teamwork and collaboration ... and honesty and integrity. All NHC employees are committed as partners, not only to the health of our patients but to the well-being of the communities we serve.
If you are interested in working for a leader in senior care and share NHC's values of honesty and integrity, please apply today and find out more about us at nhccare.com
We look forward to talking with you!
EOE
