What are the responsibilities and job description for the TeleOps Operator position at NGV Talent?
Job Title: TeleOperations (TeleOps) Operator
Location: Las Vegas, NV (Onsite)
Pay: $25.00 per hour
Job Type: Full-Time | 6-Month Contract
Schedule: Multiple shifts available (see below)
Start Date: ASAP
Job Overview
A leading autonomous ride-hailing company is hiring TeleOperations Operators to support its growing fleet of self-driving vehicles. In this critical role, you’ll act as the “human-in-the-loop,” monitoring vehicles remotely, taking control when necessary, and ensuring the safe, efficient operation of the autonomous system.
This role is perfect for candidates with strong technical aptitude, quick decision-making skills, and calm focus under pressure. You’ll be directly contributing to the success of one of the world’s most advanced AV fleets.
Key Responsibilities
- Monitor and oversee multiple autonomous vehicles in real time
- Provide remote guidance and control in complex driving scenarios
- Follow established safety protocols and regulatory standards
- Record and report performance metrics, system observations, and anomalies
- Collaborate cross-functionally with software, QA, and UX teams to improve TeleOps interface and tools
- Support testing, data collection, and analysis for continuous improvement
Requirements
- 2–3 years of experience in operations or a fast-paced environment
- Strong computer proficiency and multitasking ability
- Excellent written and verbal communication skills
- Calm under pressure with strong situational awareness
- Clean driving record and valid U.S. driver’s license
- Must pass background check and drug screening
Preferred Qualifications
- Bachelor’s degree in STEM, Analytics, or related field
- Experience in the autonomous vehicle industry or remote operations
- Basic understanding of Windows, Linux, or QA testing
- Familiarity with data analysis or metrics tracking
- Video game, drone operation, or simulation experience a plus
Ideal Candidate Profile
- Tech-savvy and adaptable, with strong judgment and focus
- Excellent at following multi-step procedures with precision
- Team player who communicates clearly and acts decisively
- Thrives in structured, high-stakes operational environments
Available Shifts
Day: 10:00 AM – 6:30 PM
Night: 5:30 PM – 2:00 AM
(Multiple schedule options available across Mon–Sun rotations)
Assessment & Screening Process
All candidates must complete the TeleOps Online Assessment:
- Stroop Test – Measures instruction-following, hotkey use, and decision speed
- Typing Test – Assesses computer proficiency (40 WPM required)
- Traffic Light Test – Evaluates decision-making under pressure (Level 3 to pass)
- Aim Trainer Test – Tests reflexes and hand-eye coordination (750ms or less)
Benefits
- Employer-subsidized healthcare (medical, dental, vision)
- Pre-tax commuter benefits
- Flexible Spending Account (FSA) for healthcare-related costs
- Employer-covered short- and long-term disability and life insurance
- 401(k) retirement plan
Additional Details
This is a full-time, onsite position in Las Vegas, NV.
Training is 5 weeks (Mon–Fri, 8:00 AM–4:30 PM) before moving to assigned shifts.
Candidates must be authorized to work in the U.S.
Background check and onboarding required prior to start.
Job Types: Full-time, Contract
Pay: $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
Salary : $25