Senior Manager, Labor Management Systems

Overview:

This national position requires strong analytical skills, experience with labor management systems, and the ability to help create and manage change in a Distribution center environment. They will be responsible for managing a product, collecting and analyzing labor data, identifying trends and patterns, and recommending improvements to labor efficiency. Additionally, they will work closely with management to develop and implement labor management strategies through a well-defined program aligned with our organizational goals.

This role is an exempt, salaried position, as defined by the Federal Fair Labor Standards Act (FLSA). Due to the required strategic collaboration with other people (supervisory) and non-people management roles, and/or while working directly with clients, the daily success of this role depends on consistently meeting and/or exceeding key performance indicators (KPIs) and various service level agreements (SLAs). To perform the role as expected, the position requires covering full shifts, including work outside regular scheduled hours, including weekends and holidays.

What Success Looks Like in This Role:

• Labor Management System (LMS) is fully optimized to support national operational KPIs in Distribution Centers. You will manage a product and report out on tactical performance.
• Understanding of what accurate labor standards are and how they are used for scheduling and driving productivity.
• Ability to have transparent communication with all levels of an organization, no surprises.
• Have a positive, solution-oriented approach to challenges.
• Recognized as a trusted, proactive business partner.

Skills and Responsibilities:

1. Expertise in Labor Management Systems (LMS): Demonstrates a strong background in LMS used in distribution center environments.
2. Program Development: Capable of designing and implementing a comprehensive Labor Management Program (LMP) while understanding the distinction between LMS and LMP.
3. Performance Metrics: Understands key distribution center KPIs and how LMS tools drive their achievement.
4. Labor Standards Knowledge: Skilled in understanding labor standards within an LMS framework.
5. Analytical Skills: Proficient in calculating key productivity measures such as Cost Per Hour (CPH) and Cost Per Unit (CPU). Should understand the correlation between the two.
6. Planning & Scheduling: Able to create accurate labor planning schedules using LMS data and tools for a staff that ranges between 100 and 1,400 employees in facilities around the country.
7. Communication & Collaboration: Maintains proactive communication with leadership to prevent surprises and ensure alignment.
8. Problem-Solving Mindset: Approaches challenges with a positive attitude, focuses on solutions, and acts as a driven business partner.
9. Preferred Experience: Familiarity with TAKT labor management is a plus, though not required.

Qualifications:

• Bachelor’s degree in a technical or scientific discipline (such as Information Technology, Engineering, Computer Science, or Programming). Equivalent professional experience may be considered in place of a degree.
• Three (3) to five (5) years of related experience.
• Excellent communication skills, both verbal and written, problem-solving, and analytical skills.
• Ability to work with others in a fast-paced environment, ability to work different shifts as required.
• Good knowledge of Microsoft Word, PowerPoint, Excel, and Project.
• Travel Requirements as required from time to time by the business up to 30%.

Physical Demands:

The physical demands described here are representative of those required to perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is required to sit or walk for extended periods. This position is performed in an office environment, with responsibilities primarily performed at a desk or on the operational floor. Associates in these positions frequently use computers, read and write, and interact with others in person, by phone, and via other devices. They move to the operational floor to communicate, conduct operational audits, and provide on-the-job training on new processes. They may also occasionally need to lift supplies and materials. Occasionally move objects weighing up to 20 lbs and, rarely, up to 50 lbs.

EOE

E-Verify Required

Background Check Required