Administrative Generalist

Position Summary: The Administrative Generalist supports daily business operations by assisting the HR Manager, Operations Chief, and Accounting team. This role helps keep the company organized and running smoothly by handling a mix of HR coordination, operations support, and accounts receivable tasks. The ideal candidate is detail-oriented, dependable, and comfortable working in a fast-paced, small-business environment where teamwork and adaptability are essential.

Essential Duties and Responsibilities:

• HR & Employee Support
  • Assist with onboarding new employees, setting up accounts, and maintaining personnel files.
  • Help post job openings, schedule interviews, and communicate with candidates.
  • Update HR records in physical and digital format using internal company server and in BambooHR (or similar system) and maintain company staff directories.
  • Send internal communications about company information, events, new hires, promotions, departures, etc.
  • Take meeting notes and provide follow up meeting communications.
  • Monitor the HR email inbox and respond or route messages as needed.
  • Assist with payroll input and timesheet review.

• Operations & Office Support
  • Provide general administrative assistance to the Operations Chief and management team.
  • Schedule meetings, track tasks, and help prepare simple reports or documentation.
  • Order office and tech supplies; track inventory for employee equipment and onboarding kits.
  • Assist with travel coordination and monitor alerts that may affect operations (e.g., weather or vendor issues).
  • Keep shared company information (e.g., contact lists, templates, policies) organized and up to date.

• Accounts Receivable Support
  • Create and send client invoices using QuickBooks, Autotask, or other accounting tools.
  • Receive, record, and apply payments; follow up with clients on overdue balances.
  • Assist with reconciling payments and maintaining accurate financial records.
  • Generate simple reports or summaries for management as requested.

Qualifications:

• • Minimum 5 years of administrative, bookkeeping, or HR support experience (MSP or small business preferred).
  • Familiarity with HR principles and practices, including confidentiality, employee documentation, and policy compliance.
  • Strong attention to detail, organization, critical thinking, and communication skills.
  • Comfortable managing multiple priorities with minimal supervision.
  • Proficient in Microsoft Office (Excel, Word, Outlook) with working knowledge of QuickBooks
  • Familiarity with HRIS systems such as BambooHR.
  • Trustworthy with confidential information and company data.
  • Excellent verbal and written communication skills with the ability to work and effectively communicate with senior level company executives and business partners

Preferred Skills:

• Experience working in a Managed Service Provider or IT services company.
• Familiarity with PSA systems such as Autotask or ConnectWise.
• Basic understanding of accounting and HR compliance processes.

Working Environment:

• Small-business office environment; telework is not available for this position.
• Occasional extended hours during billing or onboarding periods.
• Team-oriented, fast-paced environment where flexibility and initiative are valued.