Sales Manager

Ngage Live Chat is currently looking for a seasoned, charismatic leader who will guide our inside sales team to success. The Sales Manager will lead and coach an inside sales team that uses consultative sales skills to understand the prospect’s needs and deliver measurable solutions. They will work with Senior Management to set strategic objectives and run the day-to-day operations for the inside sales team. This person is responsible for helping their team deliver on ambitious targets to hit and exceed revenue and growth targets across markets and products. The right candidate would be an excellent communicator with a proven ability to train and motivate a large team and take an analytical approach to sales management.

We Offer:

• Base Variable Commission
• Competitive benefits: medical, vision, dental, life, 401K Match, PTO 8 paid holidays
• Room for vertical growth

Responsibilities:

• Responsible for managing and developing a team of Inside Sales Representatives to their individual targets as well as the collective targets.
• Assess the needs of our customers and gather user feedback to improve upon existing solutions and design and iterate sales processes and operations.
• Build team structure, recognize leadership potential, and support career development through enhancing capabilities within the team.
• Execute projects involving quantitative analysis, industry research, and strategic development.
• Strategize with reps to upsell and/or pivot to additional products.
• Ensure team readiness to deliver complex service solutions and create a culture of sales innovation and client success on the team.

Personal Attributes:

• Ability to work with all levels of management.
• Ability to build positive relationships and influence.
• Strong interest in consultative solution selling with a drive to innovate and a track record of managing and inspiring high-performing sales teams for 2 years.
• Independent, self-starter who thrives on immersion in a rapidly changing environment and has excellent problem-solving and analytical skills.
• Proactive, can-do attitude, follow-through, resourcefulness, attention to detail, and strong verbal and written communication skills, and people management experience.
• Strong communication and interpersonal skills; ability to be personable yet persistent.

Professional Qualifications:

• Minimum of 2 years of online sales, business development experience.
• Experience in managing a team in a fast-paced, high-volume outbound phone selling environment.
• Strong preference for candidates with experience selling small to medium businesses.
• Demonstrated, proven success in lead generation, prospecting, contract negotiation, and closing customers.
• Experience within the Legal Industry, and experience using Salesforce, Outreach, and Google Workspace is a plus.