What are the responsibilities and job description for the Information Technology Support Staff position at NFM Lending?
Information Technology (IT) Support Staff provides all desktop computing, hardware, software and peripherals support to all of our employees. The position requires timely and accurate diagnosis of system related problems and determining between hardware, software and network related problems, and work in conjunction with the System Administrator to provide resolution. The IT Support Staff will be expected to take ownership of assigned incidents and problems, and contact required resources both inside and outside the company necessary to resolve the problem.
Essential Job Functions:
Specific tasks will include, but are not limited to, the following:
- Troubleshoot all information technology issues, including software, hardware, and networking.
- Configure, install and update desktops, laptops, PDAs, peripherals, networks, and related software.
- Install, assemble, and configure computers, monitors, network infrastructure, and peripherals such as printers, scanners, and related hardware.
- Troubleshoot problems with computer systems, including troubleshooting hardware and software, e-mail, network and peripheral equipment problems.
- Makes repairs and corrections on computer systems, hardware and software, and peripheral equipment where required.
- Receive and respond to incoming calls, e-mails, and helpdesk tickets regarding information technology issues.
- Assist in IT administrative tasks (backup and recovery and servers maintenance)
- Maintain an inventory of all computers, monitors, printers, scanners, and other peripheral equipment.
- Support development and implementation of new projects and new hardware installations.
- Assist in Application administration such as creating/terminating users.
- This position may require occasional overtime and travel.
- The IT Support Staff is expected to maintain satisfactory attendance and report to work on time every day.
- Additional tasks as assigned.
Additional Working Conditions Information:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is often required to walk; use hands to finger, handle, or operate computers, objects, tools, or controls; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Diversity and Inclusion:
At NFM Lending we are a diverse team of champions, industry pioneers and action leaders. We draw on the differences in who we are, what we’ve experienced, and how we navigate the mortgage industry with focused intention. We work to attract, develop, engage, advance and retain a high performing workforce through fostering an inclusive culture where everyone can join in the journey to success. EOE.
The range provided reflects the expected compensation for this role and is considered a general guideline. Actual compensation will be decided based on factors such as geographic location, skills, education, experience assessed during the interview process, and internal pay equity. Compensation may also include incentives such as per-file bonuses and discretionary bonuses as applicable to the role.
Qualifying employees are eligible to participate in our Total Rewards program. Additional information can be found by clicking on the following link: Benefits and Total Rewards