Reservations Coordinator at Sable Navy Pier

General Purpose

As the Reservations Coordinator, you will be responsible for managing reservations, coordinating guest room blocks, monitoring the day to day occupancy reservations, and assisting the Director of Sales with reporting and sales management system maintenance. 

Essential Duties and Responsibilities

The following represents a list of essential duties and responsibilities; other duties may be assigned as required.

• Answer incoming calls, emails, and online reservations promptly and courteously, assisting guests with reservation inquiries and requests. 
• Manage the reservation system effectively, accurately recording guest information, preferences, and special requests.
• Handle reservation changes, cancellations, and modifications efficiently and accurately, updating the system and notifying relevant parties.
• Enter all VIP reservations and communicate details to leadership and front office team.
• Distribute daily complex wide newsletter communicating occupancy, groups, special events, and VIPs to all staff.
• Work closely with hotel sales team to input group rooming lists, monitor group room pick up and cut off dates, charge group deposits, and maintain OnQ Front Desk group masters.
• Print and mail hotel gift and donation certificate requests approved by General Manager 
• Handle credit card transactions for reservations in an efficient, secure and accurate manner.
• Communicate with the front-of-house operations on any and all requirements on reservations.
• Assist the Director of Revenue by running reports, adjusting rates and inventory, and maintaining GRO.
• Attend weekly revenue meeting and any pre cons that groups may request.
• Perform post event commission audits required by housing bureaus for convention group.
• Uphold the highest standards of professionalism, hospitality, and guest service at all times.
• Resolve guest requests and complaints in cooperation with appropriate departments.
• Possess knowledge of, and uses, emergency procedures.
• Maintain cleanliness and organization of work area.

Other Duties

• Perform special projects and other responsibilities as assigned.
• Perform other duties as requested by management.

Minimum Required Technical Skills and Qualifications

• Previous experience as a Reservations Coordinator or in a similar role within the hospitality industry, preferably in luxury hotel setting.
• Proficient in Microsoft Office applications suite.
• Excellent people skills and possesses a positive, outgoing, and naturally curious personality.
• Ability to work productively with other employees as part of a team.
• Demonstrate a high-level of proficiency with computers.
• Strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.
• Ability to be a clear thinker in pressure situations and exercise good judgment. Remain calm and courteous in demanding and difficult customer situations.
• Ability to handle obstacles in a positive and professional manner and to effectively communicate these problems, along with suggested solutions.

Education/Certifications/Licensure/Experience

• High School Diploma or Equivalent.
• Previous hotel front desk experience. 
• Previous guest relations training.
• Experience in hospitality industry in similar position, preferred.

Language Skills

• Excellent reading, writing, and oral proficiency in the English Language.

Physical Demands

The physical demands and environmental factors described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to continuously sit for extended periods of time.
• Use of hands, fingers, and forearms to operate computer is repetitive.
• Ability to lift or move objects up to 20 lbs.