What are the responsibilities and job description for the Seasonal Ticket Operations Assistant position at nflcareers?
The NFL Club Business Development team is seeking a ticketing operations professional to fill a temporary opportunity for NFL tentpole events. The ideal candidate has extensive experience in the Ticketmaster’s Archtics platform, event on-sale execution, box office operations and mobile ticketing. This individual will join the Event ticketing team and support the preparation and operational delivery of Super Bowl, Pro Bowl Games, NFL Draft with a focus on International Games
Responsibilities
- Support the manifest build, ticket allocation process, inventory management and fulfillment for all tentpole events. Includes ticketing for gameday and our ancillary events with a focus on International Games
- Support efforts in the design and delivery of the NFL OnePass app for use during Super Bowl
- Technical support for the league’s regular and post season ticketing programs. To include request processing, fulfillment, inventory management, and financial reconciliation.
- Operational support for the box office operations at ancillary events, including Super Bowl Experience, Opening Night and NFL Honors as well as Pro Bowl Games and NFL Draft.
- Operational support for onsite resolution centers, mobile ticketing support teams, gameday fan experiences, and event customer service resources.
- Assist in the recruitment, training, accreditation, and role development for the temporary ticketing staff.
- Support the processing and fulfillment of the league’s tentpole event ticketing initiatives, working staff ticketing, and specialty programs with a focus on International Games
- Onsite support of the ticket office operations, pre-week distribution and fulfillment process, ticket resolution and inventory management.
Required Qualifications
- Bachelor’s degree. Advance degree preferred.
- 8 years of experience in high volume event ticketing, fan experiences and credential programs.
- Hands-on experience and full working knowledge of Ticketmaster Archtics ticketing system.
- Extensive experience with Ticketmaster suite of ticket-related platforms, including Account Manager (client tools & CMS), TM1 (Entry, Reports, Engagement), Presence SDK, and Pricemaster.
- Experience in large scale domestic and/or international events or large venues.
- Proven track record of coalition building through a transparent and collaborative approach.
- Demonstrated ability to effectively interact with people of diverse backgrounds and variety of levels inside and outside of the organization.
- Clear & concise written and verbal communication skills.
- Effective in providing exceptional customer service.
- Ability to build, motivate and lead temporary staff.
- Must be able to travel domestically and internationally
- Works well under extreme pressure.
Physical Demands
- May need to lift boxes (ticket inventory, printers, etc.) up to 50lbs
Travel
- 50%
Terms / Expected Hours of Work
- The NFL places a priority on having an in-person workplace, which enables us to more effectively collaborate, connect and build a workplace culture that will drive our continued success. We remain steadfast in our belief that working together as a team, in our physical office spaces, is critical to the successful execution of our season. For those reasons, we expect employees to work from an NFL office five days a week, except in limited circumstances permitted by NFL policy.
- Seasonal role up to 7 months based on business needs
Salary / Pay Range
This job posting contains a pay range, which represents the range of salaries or hourly rates that the NFL believes, in good faith, at the time of this posting that it might be willing to pay for the posted job in the location(s) specified. The NFL expects to hire for this position near the middle of the range. Only in truly rare and exceptional circumstances, where an external candidate has experience, credentials or expertise that far exceed those required or expected for the position, would the NFL consider paying a salary or rate near the higher end of the range.
Salary
$55 - $65 USD
Benefits Information
To learn more about our comprehensive benefits offerings, please visit: NFL BENEFITS
At the NFL, in-person work at our offices is a top priority because it allows us to collaborate more effectively, build stronger connections, and maintain the culture that drives our success. This role requires onsite presence at an NFL office or stadium location, and remote and/or hybrid working options are not offered.
NO RELOCATION ASSISTANCE WILL BE PROVIDED.
The NFL is committed to building an inclusive work environment that reflects our incredible fan base. We provide an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to status as protected by applicable federal, state, and local laws.
WHO WE ARE:
NFL Core Values:
- Respect: Everyone matters. We celebrate diverse opinions, honor hard work, and value every contribution.
- Integrity: We do what's right, even when it's tough. We hold ourselves accountable and always follow through.
- Team Responsibility: We support each other and our communities. No one is bigger than the game, and every action impacts others.
- Resiliency: We set high standards, overcome adversity, and adapt to challenges, always striving for excellence.
NFL Leadership Attributes:
- Build Talent: We develop and nurture potential, empowering individuals to grow and succeed.
- Execute: We take action with precision, delivering results that drive our goals forward.
- Inspire: We motivate others through vision, energy, and a commitment to excellence.
- Live Our Values: We embody our core principles in every decision and action.
- Know the Business: We stay informed, understand our industry, and make decisions that strengthen our position.
- Think Big: We challenge the status quo, envision bold possibilities, and strive for transformative impact
WHO YOU ARE:
Talent Attributes: What we expect for our employees:
- Embody an enthusiastic, proactive can-do attitude
- Embrace grit, free from ego or entitlement
- Excel as a relationship builder, with the ability to influence
- Eager learner, driven by passion rather than just ambition
- Encompasses an incredible work ethic with an agile mindset
Salary : $55