Security Associate (External Agency Employee)

Overview /Objective

The NFL Global Security Operations Center (NFL GSOC), located at NFL Films in Mt Laurel, New Jersey, is the NFL’s trusted central point of coordination for physical and cyber security threat monitoring; and the collection, analysis, and dissemination of intelligence for NFL decision makers to prevent, protect, and resolve any threats against NFL equities and interests globally.  The NFL GSOC is a critical component of the NFL Security Department, providing intelligence support to League operations to ensure the League maintains proactive posture to address current and emerging threats leveraging numerous technological capabilities.  The Operations Coordinator will help to coordinate various functions in the GSOC, including but not limited to NFL Game Day coverage, investigative support, support of major events such as the Super Bowl, NFL Draft and others, as well as addressing security incidents affecting the League and its stakeholders.

Responsibilities

• Manage and assist with various physical security technology systems including video management, access control, shot detection, camera analytics, mass notification tools and incident management systems to detect, facilitate and document the response to the potential security/safety incident.
• Serve as a key resource for the GSOC for both formal and informal requests for research, general inquiries, incident management and analytic support related to the NFL Offices (Domestic and International).
• Assist with GSOC functions such as managing the GSOC shared email account, intake and assessment of information received by the GSOC, social media monitoring, and producing well written documents.
• Support the Director, Global Security Operations Center and Sr. Intelligence Analyst to prepare regular reports on performance and development of the GSOC, identify areas of concern as well as opportunities to improve.
• Manage and update regular GSOC distribution lists, product templates, GSOC technology tools, SOPs, and products.
• Contribute and project management in the development of GSOC Standard Operating Procedures (SOP), policy, reports, statistical data, briefs, products, and other documents.
• Act as a liaison between all internal departments and the Global Safety & Security team
• Performs other duties as assigned by the Supervisors and/or Security leadership.
• Provide exemplary customer service to all employees and those requiring GSOC support or services to ensure there is a high level of customer service.
• Escalate issues as required to more senior-level management and/or client.

Required Qualifications

• 1-3 years  of experience working in a Global Security Operations Center, venue/building command center, emergency dispatch center,  intelligence fusion center or similar command center environment.
• Experience in emergency management, public safety, intelligence, corporate/venue security operations, incident management, or supplemented by equivalent education.
• Strong computing skills and comfort with data input and analysis.
• Proficiency in Microsoft tools and services.
• Experience doing extensive research in support of projects

Preferred Qualifications

• High school diploma or GED certificate.
• Bachelor’s degree (preferred).
• 1-3 years of experience as an administrative assistant or project manager.

Other Key Attributes / Characteristics

• Have strong prioritizing abilities.
• Flexibility to address tasks with conflicting deadlines. 
• Ability to analyze problems, identify causes, and implement results-oriented solutions.
• Excellent organizational and time management ability. Must be competent and literate with computers and the Microsoft suite of tools. 
• Must have the ability to develop and write clear and concise emails and memos.
• Ability to handle high-pressure situations and make sound decisions.
• A professional demeanor, along with excellent customer service skills.
• Ability to work independently while also being a team player.
• Ability to recognize patterns to find useful information in the data that’s sometimes unstructured.
• Research, fact-checking, and validation skills to ensure valid data sources and verify accuracy.
• Communication, presentation, and writing skills to present findings derived from the data.
• Interpersonal skills to build relationships with teams from other departments.
• Problem-solving to address the challenges of data collection and analysis, as well as help guide decision-makers toward solutions that resolve issues revealed in the data.
• Possess a solid employment history demonstrating reliability and dependability.

Physical Demands

• N/A

Travel

• The Operations Coordinator will be operating out of the NFL Global Security Operations Center and travel will be minimal outside of specified circumstances. 

Salary / Pay Range

This job posting contains a pay range, which represents the range of salaries or hourly rates that the NFL believes, in good faith, at the time of this posting that it might be willing to pay for the posted job in the location(s) specified. The NFL expects to hire for this position near the middle of the range. Only in truly rare and exceptional circumstances, where an external candidate has experience, credentials or expertise that far exceed those required or expected for the position, would the NFL consider paying a salary or rate near the higher end of the range. 

Terms / Expected Hours of Work

• FSLA Non-Exempt 
• This job posting is for a position with one of the NFL’s third-party agency partners that provides services to the NFL. The individual selected for this role will be an employee of that third-party agency and not the NFL. All compensation, benefits, and other terms and conditions of employment are handled by the agency. The assignment to provide services to the NFL will be limited in duration but may be extended for an additional period by agreement between the NFL and the agency.
• The NFL maintains a Flexible Workplace Policy that provides members of our workforce with opportunities to periodically work from a location of their choice, while maintaining a priority on in-person work at an NFL office, which enables us to more effectively collaborate, connect and build a workplace culture that will drive our continued success. 
• The NFL is committed to building a diverse, equitable and inclusive work environment that reflects our incredibly diverse fan base. We provide an environment of mutual respect where equal employment opportunities are available to all employees and applicants without regard to status as protected by applicable federal, state, or local law.