Customer Service Representative {Remote}

We are seeking a reliable and friendly Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service, addressing customer inquiries and resolving complaints. The perfect candidate for this role is a team player with exceptional communication skills and a positive attitude.

Responsibilities

• Assist customers with order placement, returns, and exchanges
• Respond promptly to customer inquiries via phone, email, and live chat
• Maintain a high level of professionalism and empathy in all customer interactions
• Resolve customer complaints and ensure timely solution
• Update customer information in the company database
• Follow up with customers to ensure full resolution of their issues
• Collaborate with other team members to ensure timely and accurate order processing

• High school diploma or equivalent
• Proven experience in a customer service role
• Excellent verbal and written communication skills
• Strong problem-solving abilities
• Ability to multitask and prioritize tasks effectively
• Proficiency in using customer service software and systems
• Ability to work well in a fast-paced environment
• Attention to detail and accuracy in data entry