Distribution Customer Service Supervisor

Overview

The Distribution Customer Service Supervisor directs, administers and manages all aspects of office operations and works closely with the Customer Service Representatives (CSR’s) regarding all aspects of account administration.

Available shift: 1st

Responsibilities

• Supervises CSR and office staff on a day-to-day basis.
• Ensures that all CSR’s are trained in data entry.
• Coordinates closely with customer service staff to maintain/grow a high level of customer satisfaction through open communications with the customers, operations and senior management.
• Distribute procedures and ensures proper training for appropriate personnel after initial account procedures have been completed.
• Reviews standard operating procedures (SOP) for improvement.
• Directs all accounts payable activities including purchase requisition process and payable voucher process in accordance with corporate issued standards.
• Directs account receivable activities including receivable collection efforts and review of billing issues/errors.
• Ensures that weekend and month end closings are complete.
• Produces month end accounting reports and Flash within time limit as set forth by Accounting.
• Coordinates end of month efforts to ensure transactional and accessorial billings are completed.
• Produces weekly Flash and Accounts Receivable Interface.
• Directs all payroll preparation efforts and assure that payroll checks are accurate and on time.
• Maintains all payroll records in a confidential and organized manner
• Recommends programs to senior management to improve the operation of the office.
• Coordinates closely with CSR’s to ensure that a proper audit trail of all customer inventory and billing transactions is maintained.
• Reviews personally or audit assigned personnel to check all transactions prior to being finalized.
• Audits weekly activity records to ensure accurate productivity.
• Coordinates on the distribution of corporate materials as necessary.
• Assists General Manager in the development of vacation schedules, work schedules and annual review schedules.
• Performs duties or projects as needed by the General Manager.
  
  

Qualifications

• At least 1-2 years of similar experience
• Computer applications including MS Office
• Computer applications using warehouse operating system desired
• Excellent customer service skills
• Excellent analytical and mathematical skills
• Excellent oral and written communication skills
• Excellent supervisory skills
• Excellent training skills
• Must be able to work in varying facility conditions
• Ability and availability to work irregular or extended hours including nights, weekends and holidays as needed.
  
  

Equal Opportunity Employer/Protected Veterans/Individuals With Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.

Profit Center

PC-95