Technical Trainer

The Technical Trainer is responsible for planning and delivering training programs that enable warehouse teams to effectively use the Warehouse Management System. This role develops training materials, schedules training sessions, and ensures operators and supervisors understand system workflows. The Technical Trainer also supports go-live activities and conducts process audits to ensure operational adherence to system processes

Training Planning & Delivery

• Develop and manage training schedules for WMS implementations and system enhancements

• Deliver instructor-led and hands-on training for warehouse operators, supervisors, and super users

• Coordinate training sessions with site leadership and project teams

• Facilitate classroom and floor-based training sessions

Training Content Development

• Create and maintain user guides, job aids, and process documentation

• Develop role-based training materials for different warehouse functions (receiving, picking, packing, shipping, inventory)

• Determines utilization and validates documentation through testing systems.

• Update training content as system changes or enhancements are introduced

• Support creation of simulation scenarios in training environments

• Report training metrics related to systems training, such as satisfaction, completion rates, learner retention.

Go-Live Training Support

• Support WMS implementations through onsite training and floor support

• Assist operators and supervisors in executing system workflows during initial adoption

• Address training-related questions and provide immediate coaching

Process Compliance & Audits

• Assess learners’ retention of learning and ensure they are able to apply their knowledge to their everyday use of the technical systems. Measure the effectiveness of the training.

• Conduct process enforcements during go-live and stabilization phases

• Ensure operational teams are following defined WMS processes and scanning procedures

• Identify process gaps and provide corrective coaching

• Escalate training or process issues to project leadership

Collaboration

• Partner with operations, IT, and implementation teams to align training with system configuration

• Support superuser development at warehouse sites

• Promote user knowledge sharing of the technical systems through the use of our social collaboration tool.

• Maintain and continuously improve the training program and resources.

• Maintains technical knowledge by attending educational workshops; reviewing publications.

• Bachelor’s degree, adult learning experience or similar degree required.
• 3–5 years of experience in warehouse operations, WMS, or supply chain systems training
• Strong understanding of warehouse processes (receiving, putaway, picking, packing, shipping, inventory)
• Demonstrates intermediate facilitation skills, both in the classroom and virtual environments.
• Experience delivering instructor-led or operational training
• Demonstrates intermediate skills in all phases of instructional design/delivery (ADDIE). Demonstrates working knowledge of e-learning development software and learning management systems.
• Ability to manage time, projects, and priorities.
• Has a high level of attention to detail, quality, and customer focus.
• Strong written and oral communication skills, experience in communicating effectively with a diverse group of individuals.
• Ability to travel up to 75% to warehouse sites during implementations