Leave Coordinator

The Leave Coordinator is responsible for the coordination and administration of the leave process which includes analytical, reporting, technical, systems and project support. The Leave Coordinator will also help resolve concerns and issues from employees, managers, HR, and other customers and external parties regarding processes and policies through phone, email, case management, and chat. This person will strive to meet all expected service levels and business performance goals, performing a full range of services and fully documenting all cases in the case management system.

• First point of contact for all general inquiries and processes all incoming inquiries.
• May be required to redirect employees to contact third-party administrators to begin the LOA process. Requires judgment and interpersonal skills in handling calls and HR Help inquiries from employees.
• Responsible for providing appropriate information to Lincoln Financial pertaining to STD and LTD claims.
• Completion of state disability forms (employer sections)
• Sorting and distribution of mailboxes:2-3 times per day
• The role interacts with colleagues, vendors and management to ensure all appropriate information is obtained and documented in compliance with Federal/state regulations and policies of NFI.
• Knowledge of laws and regulations regarding leaves of absences, including, HIPAA, FMLA, ADA, FLSA and Wage and Hour Law. Provides guidance to internal clients (Employees, HR Business Partners and line managers) regarding interpretation of local, state and federal laws regarding FMLA and ADA as well as related NFI Policies.
• Strong attention to detail and strong organizational skills.
• Positive, professional, determined, calm and focused when faced with challenging situations.
• Self-driven, motivated to help, and able to perform with minimal supervision in a team environment.
• Ability to handle confidential and sensitive information appropriately.
• Participates in special projects as required.

• Bachelor’s degree in human resources or related field. – preferred
• Minimum of three years related job experience.
• Familiar with types of leaves of absences and benefits coordination.
• Strong attention to detail and strong organizational skills.
• Excellent written, verbal and listening skills.
• Ability to adapt to changing and new priorities.
• Excellent interpersonal, consultative, and organization skills.
• Knowledge of laws and regulations regarding leaves of absences, including HIPAA, FMLA, ADA, FLSA, and Wage and Hour Law.
• Ability to maintain confidentiality of all employee data and matters.
• Proficient in Microsoft Office, including Word and Excel.
• Remain compliant with our policies, processes and legal guidelines
• Position Knowledge and Skills:
• Organized and capable of meeting all deadlines.
• Positive, professional, determined, calm and focused when faced with challenging situations.
• Ability to follow strict policy guidelines.
• Strong analytical and problem solving skills.
• Strong interpersonal and listening skills.
• Ability to deal with ambiguity.
• Ability to handle confidential and sensitive information appropriately

We are excited to share that the base hourly range for this position is $26.82-$35.75.  NFI takes into consideration applicants' qualifications, experience, education, and geographic location when determining a starting rate of pay.  

Employees are also eligible for a robust benefit program, which includes Medical, Dental, Vision, Prescription Drug Coverage, 401k Plan, Wellness Program, Life Insurance, Paid Time Off, and Paid Parental Leave, among other benefit plan options.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.

Salary : $27 - $36