What are the responsibilities and job description for the Dispatch Supervisor position at NFI Industries?
Overview:
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.
The Harbor Dispatch Supervisor will be in charge of planning the utilization of the drivers assigned to the NFI Drayage business as well as managing the dispatchers assigned to that NFI Drayage business.
Responsibilities:- Provides load planning, driver scheduling, and dispatch duties using both Dedicated Fleet drivers and Owner Operators.
- Maintains positive and encouraging working relations with all dispatchers and drivers
- Provides constant communications of service issues to appropriate personnel and departments, both internal (NFI) and external (customer).
- Provides daily and weekly performance/KPI data reports to both internal and external parties.
- Manages and maintains driver payroll via the dispatchers.
- Receive inbound phone calls from carriers / drivers / shippers that have a need for information related to their order. This may include providing information such as addresses or directions to a given location.
- Utilize drayage TMS systems to address issues and document interaction with client / internal parties.
- Knowing when to bring in a 3 rd party carrier that can provide the necessary services to provide on time service to the customer.
- Assists and provides coverage throughout departments during vacations, holidays, and irregular work schedules.
- Deal directly with 3 rd party carriers for tracking and tracing (via on-line tracking tools or through telephone contact).
- Follow specific escalation process in the event of major service failure / issue.
- Respond promptly to driver or carrier needs.
- Provide the Sales/Carrier reps with real time information where required.
- Accurate and timely entry into operation system of loads status.
- Assists with implementing NFI’s Safety, Security, and Labor Policies.
- Ensures accurate and timely completion of daily and weekly tasks.
- High school diploma, general education degree or equivalent.
- Minimum 10yrs experience with drayage / harbor business
- Bi-lingual – English and Spanish
- Type 35 plus words per minute.
- Knowledge of customer service principles and practices.
- Communication skills – verbal and written.
- Listening skills.
- Customer-focused team player.
- Time management skills.
- Computer knowledge of Outlook, Gmail and MS Office (Word, Excel, Power Point, etc.).
- Well organized with high attention to detail and accuracy.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.