Claims Processor

Overview

The Claims Processor will research all returns from customer to determine accuracy of the return. This position will investigate all claims of lost and damaged shipment claims. This is a fast-paced role that relies on high attention to detail, ability to multi task, and adapt to company needs as things change.
Responsibilities

• Oversee the claims process by covering all bases for the approval to pay or deny a claim.
• Maintains claims registry for both NFI and the customer.
• Maintains delivery receipts.
• Maintains un-manifested PO Spreadsheets daily, entering new claims into the claims spreadsheet.
• Retrieves files needed from SAP where the claims are initially entered, various excel spreadsheets, online storage websites, and stored files.
• Contacting vendors on claims pending to see if POs were short-shipped, cancelled, or back ordered on high value claims.
• Update various logs within claim information to ensure accurate record keeping is maintained.
• Sends requested documents to distribution center
• Checking IDOCs to ensure that OS&D have been properly made by the dock associates.
• Researching & entering overages
• Filing carrier claims when deemed necessary.
• Sends over, short & damage (OS&D) reports daily to the customer and General Manager on a daily/weekly basis.
• Filing and maintaining a clean file room

Qualifications

• High School education or equivalent.
• Must be able to work in varying facility conditions.
• Ability to communicate effectively and professionally verbally and in writing.
• Problem Solving Skills
• Ability to sit for long periods of time.
• Must be able to lift up to 35 lbs.
• Computer applications using MS office, Excel, Word, Email
• Experience with SAP is a plus.
• Excellent customer service skills
• Excellent analytical and mathematical skills

 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

 

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

 

LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws. 

Profit Center

PC-799