AV Technician

Job Title: A/V Tech Employment Status: Exempt

Location: Bothell WA

Contract: 1 year project

Reporting To: SDM Staffing

Job Purpose:

The Site A/V Technician is a key role in the support of the assigned customer. This position is client facing and must be professional with a strong Customer Service attitude. The Sr Tech will work with the Site Lead and other techs assigned to their site to provide excellent support of the clients.

Roles & Responsibilities:

This position shall have the following responsibilities:

Provide excellent customer service.

Provide client assistance to support collaboration technology or process.

Provide support on all collaboration technologies including, but not limited to:

oMicrosoft Teams

oMeetup devices

oOwl video devices

oWebex

oZoom

Provide end-user support on process:

oScheduling meetings with technology

oRequesting support

oBasic use of technology

Troubleshoot, to level 1, all issues to capability and resolution.

oSimple replacement of equipment

oSwap of cables

oBasic troubleshooting

Escalate issues, as required, to necessary parties following process.

Weekly room checks

Quarterly room preventative maintenance

Maintain and report on all technology requests within Client’s Incident Management System.

oEnsure all assigned tickets are updated and closed once resolved.

Provide standard weekly, monthly and quarterly reports as required and on-time.

Adhere to all Yorktel policies including, but not limited to:

oTime keeping

oOvertime requests and authorizations

oVacation and sick time requests

Adhere to all BMS policies.

Skills & Abilities:

1-3 years’ experience working with audio/visual equipment.

1-3 years’ experience with troubleshooting technical issues.

1-3 years’ experience in a customer facing position.

Basic understanding of IP networking.

Basic understanding of A/V signal flows.

Ability to work as part of team and as an individual.

Ability to lift and carry up to 30 pounds/25 kilos.

Ability to walk and be on your feet for long periods of time.

Some overtime required, as allowed by local labor law.

Travel within NJ (no overnight stay) required as directed by their manager.

Climbing of ladders, up to 10 feet/3 meters.

Education & Qualifications:

Bachelor’s Degree preferred. Not required

Physical Requirements:

Ability to lift up to 50 lbs

Must be able to speak and understand English.