What are the responsibilities and job description for the Desktop IT Support Analyst position at Nexxora Inc.?
Job Details
Desktop IT Support Analyst
Fortworth,TX
Longterm
Job Responsibilities
Must be able to provide first level PC technical support for all Client employees and Fortworth,TX sites for both hardware and software.
Must be able to coordinate ordering, receiving, inventory, assembly, integration, check-out, delivery and installation of personal computer related hardware and software. Monitors and manipulates computer setup options for routine computer operations.
Coordinates orders for needed computer equipment.
Ensures that all equipment is ordered by purchase orders and verifies delivery dates.
Ensures that equipment is delivered in good condition and contacts vendor(s) to resolve any problems (delivery, equipment, etc.) and/or coordinates delivery schedule and destination of computer hardware and software.
Verifies hardware and software shipments against Client purchase orders and inspects equipment upon arrival.
Required Skills
Ability to work independently or as part of a team.
Must have good oral and written communication skills, strong analytical and organizational skills, ability to solve problems quickly and completely and coordinate activities simultaneously.
Ability to assemble hardware and software components, performs hardware and software integration to provide a stand-alone computer system and ensure it is operating as it is designed and operates properly.
Ability to communicate with vendors to resolve non-functioning equipment problems arranging for replacements and/or exchanges.
Education, Experience and Licensing
High school diploma or equivalent with three (3) years of information technology work experience.
Experience in configuring and installing PCs and related software and set up and configure network connections to file servers, application servers and the Internet.
Experience coordinating deliveries and installation of equipment to user installations and perform tests to ensure the system is operating properly, de-installs equipment and provides replacement system as required.