Customer Service Specialist

About Us

Welcome to Nexxaworks, where creativity, strategy, and innovation come together to craft marketing solutions that truly make a difference. We’re not your average marketing firm – we’re your growth partners, your storytellers, and your biggest cheerleaders.

Job Overview

We are seeking a dedicated and enthusiastic Customer Service Specialist to join our team. In this role, you will be the point of contact for our customers, ensuring they receive exceptional support and assistance. As a Customer Service Specialist, you will handle inquiries, resolve issues, and provide information about our products and services.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely manner.
• Provide accurate information about products and services to enhance customer knowledge.
• Resolve customer complaints and issues through proactive problem-solving techniques.
• Document customer interactions and transactions in the CRM system for future reference.
• Assist customers with order placements, modifications, and cancellations as needed.
• Collaborate with team members and other departments to ensure customer needs are met effectively.
  
  

Qualifications

• High school diploma or equivalent; additional education or certifications in customer service is a plus.
• Proven experience in a customer service role, preferably in a fast-paced environment.
• Excellent verbal and written communication skills with a friendly and professional demeanor.
• Strong problem-solving skills and the ability to think critically under pressure.
• Proficiency in using customer service software and CRM systems.
• Ability to work flexible hours, including evenings and weekends, if required.
  
  

What We Offer

• Full-time, on-site position with growth potential
• Competitive pay and full benefits (medical, dental, vision, PTO)
• Training and development support
• Collaborative team environment
• Opportunity to work with an innovative, purpose-driven company