Power Generation Field Service Manager- Fort Lauderdale, FL

Role Overview

The Power Generation Field Service Manager leads the Field Service team responsible for standby and backup power systems across South Florida. This role ensures strong technical execution, accurate job management, and excellent customer satisfaction.

You will hire, train, and develop technicians; improve workflows; provide first-level technical support; and maintain a safe, professional work environment. The position collaborates closely with Sales, supports emergency response coverage, and manages both operational and financial performance.

The role supports mission-critical industries including hospitals, municipalities, first responders, industrial facilities, and commercial businesses that rely on continuous and reliable power.

Key Responsibilities

Team Leadership

• Hire, train, and develop Field Service Technicians
• Provide coaching and performance feedback
• Conduct performance reviews and support growth plans
• Manage conflict situations professionally in partnership with HR
• Maintain a positive, accountable, safety-focused culture

Field Operations Oversight

• Ensure all service jobs are executed correctly both technically and commercially
• Review work orders, job plans, labor hours, and materials for accuracy
• Maintain compliance with safety policies and regulatory standards
• Provide first-level technical support; escalate complex issues
• Oversee special projects or high-complexity jobs

Customer Satisfaction

• Resolve escalated customer issues and provide technical support
• Build strong relationships with industrial, municipal, and commercial clients
• Ensure clear communication through job planning, execution, and closeout
• Support customer retention initiatives

Sales & Cross-Functional Collaboration

• Partner with Sales to support service opportunities
• Communicate job status, upcoming opportunities, and operational blockers
• Support coordination of generator and load bank rental projects

Scheduling & Resource Management

• Manage technician schedules, job assignments, and daily dispatch
• Align technician skills with job needs
• Monitor field productivity and utilization
• Maintain on-call rotation and ensure emergency coverage

Job Management & Process Development

• Improve workflows, documentation, and job costing
• Ensure accurate reporting, timekeeping, and job tracking
• Monitor open repairs and remove barriers delaying completion or invoicing
• Implement process improvements to enhance efficiency and reliability

Financial Accountability

• Manage operational and capital expenditures
• Track revenue goals, labor efficiency, utilization, and job profitability
• Support budgeting, forecasting, and financial planning

Required Qualifications

• 5 years managing Field Service operations in power generation, engines, marine rotating equipment.
• Experience supervising technicians working on generators, diesel or gaseous engines, or power systems
• Strong understanding of mechanical/electrical service workflows, job costing, safety compliance, and field execution
• Experience working with industrial, municipal, or commercial clients
• Ability to manage scheduling, job planning, and workload balance
• Strong communication and problem-solving abilities
• High school diploma or GED

Preferred Qualifications

• Associate or bachelor’s degree in a technical discipline
• Experience with MTU, CAT, Cummins, Kohler, Generac, or similar equipment
• Bilingual (Spanish preferred)
• Experience improving or implementing service processes
• Strong computer skills including MS Office and reporting tools

Key Performance Indicators

• Technician retention and development
• Safety performance and incident prevention
• Labor efficiency, utilization, and job profitability
• Customer satisfaction and issue resolution
• On-time completion of scheduled and emergency service work

Work Environment & Physical Demands

• Ability to stand, kneel, stoop, and work in confined spaces
• Comfortable working outdoors in various weather conditions
• Capable of lifting up to 50 lbs
• Willingness to work irregular hours or respond to emergency calls
• Local travel to customer sites

Job Type: Full-time

Pay: $100,000.00 - $150,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $100,000 - $150,000