What are the responsibilities and job description for the Service Desk Lead (Contractor) position at Nexus Technologies LLC?
Job Title: Service Desk LeadLocation: San FranciscoType of Hire: ContractDuration: Mid December to March 26th with a possible extension We are looking for a Service Desk lead to fulfill a 3 month contract position to augment our client's team. What You’ll Do:This person will be responsible for managing ticket queues, leading a team of two contractors, and providing excellent customer service. They will handle Tier 2/3 technical escalations for systems such as Windows OS, Mac OS, Okta, Microsoft 365, Slack, and ZoomRequired Qualifications & Skills:Ticket/queue managementTeam leadership experience Excellent customer service skills Tier 2/3 technical skills with the following:Windows OSMac OSOkta - TIer 1/2 supportMicrosoft 365 - Tier 2-3 support specifically with Sharepoint/Exchange/OneDriveSlack Zoom & Zoom Conference RoomsNice to Have Skills:Experience working in Labs and with lab systems is a plus but not requiredExperience with FreshService - ability to do some light development and administration would also be a nice to have
Salary : $50