What are the responsibilities and job description for the IT Manager position at Nexus RV?
Nexus RV is seeking a dependable, knowledgeable, and team-focused IT Manager to join our team. The ideal candidate will provide technical support, maintain IT infrastructure, and help ensure the reliable operation of our computer systems, network, phone systems, and related technology.
This role requires strong troubleshooting skills, a solid understanding of IT systems and networking, and the ability to communicate effectively with users at all technical levels. The successful candidate will be proactive, detail-oriented, and committed to resolving technical issues efficiently while maintaining a secure and reliable IT environment.
Responsibilities
- Provide technical support for computer hardware, software, operating systems, and peripheral equipment throughout the organization.
- Troubleshoot and resolve issues involving computer networks, LAN connectivity, servers, phone systems, and voicemail systems.
- Monitor, maintain, and troubleshoot firewall configurations and network infrastructure to support network security and reliability.
- Install, configure, maintain, and upgrade computers, software, systems, and peripheral devices.
- Perform minor repairs and maintenance on computer hardware, software, and peripheral equipment.
- Assist with database administration, maintenance, troubleshooting, and data integrity.
- Diagnose technical issues, identify root causes, and implement effective solutions to minimize downtime.
- Respond to user support requests in a timely and professional manner.
- Communicate clearly with users to understand technical problems, explain solutions, and provide guidance when needed.
- Document support requests, troubleshooting steps, system changes, and resolutions accurately.
- Maintain IT equipment, system configurations, and technical documentation.
- Assist with maintaining system security, performing routine maintenance, and supporting IT improvement initiatives.
Required Skills and Qualifications
- Strong understanding of computer hardware, software, operating systems, and troubleshooting techniques.
- Knowledge of computer networking concepts, including LAN connectivity, network configuration, and basic network security.
- Experience troubleshooting computers, servers, phone systems, voicemail systems, and peripheral equipment.
- Familiarity with firewall administration and network security practices.
- Knowledge of database management and maintenance.
- Ability to install, configure, maintain, and troubleshoot IT systems and applications.
- Familiarity with IT help desk or ticketing systems used to track and manage support requests.
- Strong analytical, problem-solving, and organizational skills.
- Excellent verbal and written communication skills.
- Ability to work independently, prioritize tasks, and manage multiple support requests effectively.
- Strong customer service skills and a professional, team-oriented attitude.
Benefits
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Location Requirements
- Ability to commute: Elkhart, IN 46514 (required).
Work Location
In person – Elkhart, Indiana 46517
Join our team as an IT Manager and play an important role in keeping our technology, systems, and daily operations running smoothly. We are looking for someone who takes pride in solving problems, supporting colleagues, and maintaining dependable IT services across the organization.