What are the responsibilities and job description for the Director of Customer Experience position at Nexus at Geneva?
Description:
Join us at the Nexus of care and compassion.
Director of Customer Experience Benefits:
- Low-Cost Medical, Dental, Vision, and Voluntary Benefits coverage
- 401K Plan
- Employee rewards program
- Paid Vacation
- Paid Sick Time
- Paid Holidays
- Tuition Reimbursement Program
- Weekly & Monthly Employee Appreciation Events
- Birthday & Anniversary Celebrations
- Growth from within
- Team-oriented work environment
Director of Customer Experience Hours:
- 12:00 PM to 8:00 PM
Director of Customer Experience Responsibilities:
- As the Director of Customer Experience, you will welcome residents, families, and guests in a professional and caring manner, creating a warm and inviting environment.
- You will coordinate the move-in and move-out experience for residents, ensuring a smooth and positive transition.
- You will serve as a central point of contact for residents and families to address inquiries, requests, and feedback promptly.
- You will identify and communicate non-clinical concerns (e.g., dining, housekeeping, maintenance, activities, etc.) to the appropriate department for timely resolution.
- You will conduct facility tours for prospective residents and families, highlighting hospitality, amenities, and quality of care. • Support the Admissions and Marketing teams by assisting with inquiries, tours, and follow-up communication.
- You will manage front desk operations, including phone calls, visitor check-ins, and coordination of appointments or transportation.
Director of Customer Experience Qualifications:
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Previous experience in hospitality, customer service, or senior living required — hotel front desk, guest services, or concierge experience highly valued.
- Excellent interpersonal and communication skills with a warm, empathetic demeanor.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in Microsoft Office Suite and general computer systems. • Strong problem-solving skills and a passion for delivering a five-star experience to residents and families.
keywords: skilled nursing facility, customer service, long-term care